Econocom - 2020 annual report

02 group overview group positioning

Employee experience: • services associating human assistance ▶ (specialised helpdesks, local support, on-site training) and selfcare (mobile supportapplication,connecteddrop-off points) to ensure autonomy and satisfaction. One of the most 3.5.1.2. comprehensive cloud solutions offering on the market Econocomsupports its customers through a smooth and controlled move to cloud, drawing on all its assets to serve both their strategies and their businesses. Our belief: all companies can benefit from the cloud,but they eachdo it their ownway. To maximise benefits, the infrastructure model, operating model, security model and user practices must be specific to each organisation, and take into account its objectives, its current situation, its specifics and its constraints, its maturity and skills. In order to enable companies to build and implement the cloud environment that best suits them and meets their needs, the Group is an expert of and partners with the main cloud providers, while our services and solutions cover the entire transformation chain: strategy,architecture,governance,operating • model; modernisation and “move to cloud” • migration of infrastructureasnd applications; definition and implementation of security • policies; secure sovereign cloudservice hosting; •

operating • environments; adaptation of the application life cycle and • dissemination ofbest practices. hybrid and multi-cloud

VERTICAL 3.5.2. TRANSVERSAL OFFER

With the proliferation of technological innovations,“smartphygital” is becomingthe new norm. While many believed that e-commercewould wipe out physical stores, it is a 360° business that is emerging betweenon and off-lineand has been further strengthened bythe health crisis. Econocom Retail’s ambition? To help retailersmeetnewchallengesin their industry by offering their customers an experiential, connectedand omnichannelretail solutionto improve the customer experience. With solutions supporting the entire customer journey, from digital solutions for attracting customers to the store, and then ensuring their loyalty after they leave, including innovative solutions within the store itself, EconocomRetail aims to bring the future of customer experience to end-custometrosday. Econocom Retail is: end-to-end connected solutions to • provide customers with a unique, innovative and consistent customer experience; custom-designed software and solutions; • 360 degree collaboration : conception, • support and financing; a showroomand a labcentre : an invitation • to live the new retail experience with Econocom Retail.

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2020 annual report