Econocom - 2020 annual report

02 group overview group positioning

Services 3.3. A GLOBAL MARKET DECLINE 3.3.1. OF 4.6% DUE TO COVID Gartner, the research and consulting firm, forecasts a decline in the global IT services market of around 4.6%, thereby reflecting the resilience of this industry. However, these decreases vary depending on the types of services: consulting, integration, managed services and business process outsourcing. For example, consulting and integration services are significantly more impacted than continuity or “run”services. For France,SyntecNumérique –a professional organisation for digital players – and IDC – premierglobalproviderof marketintelligence, advisoryservicesand events – confirmedthis decline in revenue of 4.6% in 2020. Similarly, the situationis differentfromonebusinessline to another: -12.3% for technology consulting, -4.2% for consulting and services (DSN) and +0.3% forsoftware publishing. According to Syntec Numérique/IDC, transformationprojectscontinuedto drive the market, around SMACS (Social-Mobility- Analytics-Cloud-Security)with estimated net growth of €900 million in 2020, i.e. +6.4% comparedto 2019. With no surprise, the cloud accounts for the largest share of the IT services market with €6.7 billion, up 12.2% compared to 2019. For the job market, the situation is mixed: two out of three companies say they have stabilised or increased their workforce in 2020. Currently, the digital sector as a whole represents more than 530,000 jobs, of which 80% are managers and 93% permanent contracts.

THE THREE PILLARS 3.3.2. OF THE GROUP SERVICE OFFERING The Services activity of the Econocom group is developing personalised services to complement its customers’ digital projects and quickly meet their business needs. Our 7,200 employees in Services, present in ten countries, operate in three main areas: the user environment, cloud services, infrastructure and hybridisation, and the modernization of applications and data. User environment 2020 was marked by a deep transformation in the way we work, collaborate,manage, sell and buy. This is the first time that companies have been forced to make such a dramatic change in sucha short timeframe. At the same time, services to users are being transformed with the hyper-automation of theworkenvironment(PCs are nowbehaving like smartphones)and the emergenceof user support boostedby artificialintelligence. Econocom worked actively to ensure companies an efficient level of services to users and support their adaptation to demanding work environments, such as wide-spread remote work. To do this, Econocom designs, integrates and manages digital work environments, typically known as Digital Workplace and

coveringthe followingareas: IT cloudified infrastructure; • cloud-based collaboration • and productivity solutions;

managed user devices; • digitalised service desk; • reinvented convenience services. •

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2020 annual report