Econocom - 2020 annual report

02 group overview group positioning

30% of companies have implemented • a real work environment transformation strategy; 43% of companies believe that the • transformation of working environments is as a top priority for 2020/2021. While remote working is not a new feature, the wide-spreadingand suddenness caused by the Coronavirus epidemic have called into question its effectiveness on a large scale and overa long period. How can we adjust work and collaboration methods while optimising access to resources and the use of collaborativetools? How can we improve the user experience,by providing user-friendly tools in an environment that allows them to be as productive at work as at home; but also to strengthen the security of user workstations by controlling their IT environment and assets? These are all challenging issues for companies during this unprecedented crisis. Behind the boom in laptops or collaborative solutions ( e.g. Microsoft Teams), it is necessary to deploy and maintain a whole suite of know-how across the digital ecosystem, to create a new working environment. Slowed uptrends due to product shortages The impacts on product availability were tangible in January 2020 due to production stoppages in Asia as a result of the virus. We faced twelve months of shortages in order to serve customers in this context. The Econocom teams were extremely active, particularly in the health and education sector.

First trends for 2021 This revolution will continue in 2021 in a context where product availability is expected to be challenging in the first half. Remote work is morphing into hybrid work. It is likely that remote work will become a standard for tasks requiring concentration and production of expertise, while on-site working will become more collective and friendly with a view to developing collaboration and creativity. The equipment will then have to be adapted again, with office equipment that is fully duplicated and immediately operational, and solutions for dynamic interactive displays and standardised communication. However, for the purposes of accessibility and calculation solutions, we believe that we are looking for on-site solutions, with good prospects for development with the Workstations market. ECONOCOM, A PRODUCT 3.2.2. SERVICE COMPANY The quality of the equipmentmade available to each user does not determine its overall efficiency. However, from the comfort of a workstation, the performance of the tools and the quality of the connections critical to maintain the link, it does make a significant contribution. The keys to success with our customers The quality of the equipment, relies on both: a dual requirementin terms of quality: for • Econocom, innovation and adaptation of products to needs as well as know-howfor their deployment, commissioning and maintenance at full capacity. This dual requirement gives full meaning to Econocom Products & Solutions and its commitment: providing operational excellence in the supply of Products & Solutions, while meeting user requirements (comfortableworkstations,highperformance tools, quality connections, operational maintenance, etc.);

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2020 annual report

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