EDF / 2020 Universal Registration Document

3 NON-FINANCIAL PERFORMANCE Carbon neutrality and the climate

Achieving energy savings 3.1.4.1.2 EDF offers to its French customers energy performance diagnoses, advice on heating systems, and installation of high-performance equipment. Online diagnosis and advice In addition to digital energy use monitoring solutions, EDF offers a range of services: assisting customers seeking eco-friendly household appliances by means of ● attractive marketing campaigns, in partnership with Samsung; simulators to estimate home energy labels, assess the cost of renovation works, ● and identify any potential financial aid available; putting customers seeking to carry out energy savings works such as renovation, ● insulation, or changing their type of heating in touch with trusted professionals, offering them the benefit of financial bonuses to help pay for the works in question if they qualify for these (accessible through the prime-energie-edf.fr | website). Preferential financial terms for works are also offered by EDF’s financial partner, Domofinance. Promoting low-carbon practices The “ Mon Chauffage Durable ” ( i.e. "My sustainable heating") solution allows customers to replace a fossil fuel-fired boiler with a heat pump, or convector radiators with eco-friendly radiators. This solution is part of the “ Coup de Pouce Chauffage ” ( i.e. Heating boost) initiative launched by the French government in January 2019. For heat pumps, EDF goes further than the state scheme, and offers additional bonuses. Homes can also benefit from preferential rate financing provided through EDF, covering the entire cost of their project (1) . EDF has also innovated with new supply solutions for residential customers keen to be part involved in the energy transition, with its “ Vert Électrique ” range and its “ Avantage Gaz Durable ” solution. The EDF Renewables (2) subsidiary markets the “ Mon Soleil & Moi ” ( i.e. "My sun and me") self-produced energy solution, increasing household self-produced energy rates and covering a greater share of their energy bills (see section 1.4.2.2.1.1 “Residential customers”). IZI by EDF established itself in 2020 as a major energy renovation and electric mobility specialist, particularly following the acquisition and integration of the company mychauffage.com, a leading online heating solutions sales platform. Accordingly, new turnkey solutions (heat pumps, insulation, windows, ventilation, electric mobility) integrating equipment, installation and deduction of subsidies, were developed in 2020 by IZI by EDF in conjunction with EDF’s other subsidiaries (see section 1.4.6.1.4 “Other EDF group service activities”). Energy services for businesses 3.1.4.2 and local authorities Businesses 3.1.4.2.1 The EDF group offers customised services to companies and professionals that wish to optimise their energy flows to improve their economic performance and reduce their environmental footprint. Services provided by EDF and its subsidiaries to make the best use of energy include energy audits, monitoring and management of energy use (also using digital platforms), energy savings investments, calculating the profitability of these investments, etc. EDF commitments in this respect take the form of specific performance plans and energy productivity plans. EDF can assure optimisation of all the flows – electricity, gas, water, steam – of a company and handles the complete energy management of industrial sites. EDF provides certified “green” renewable electricity supply to companies, who so wish. EDF can also help a company choose the solution that is most suitable to its own energy generation (heat pump, photovoltaic panel, solar hot water, small wind turbine) and set it up.

In France, EDF offers a personalised supply contract, specially adapted to the additional power requirements of individual self-produced energy customers. The solution provides customers with more accurate forecasts of their electricity budget and use. They can choose peak and off-peak hours synchronised with their solar production, enabling them to maximise and organise their savings. They also have the option of certifying the renewable origin of electricity supplied by EDF. In 2020 Dalkia deployed its “Dalkia Analytics powered by METRON” solution for industrial customers. This solution features both Dalkia’s energy efficiency expertise and METRON’s cutting-edge smart energy technology, combining big data and artificial intelligence. This allows industrial customers to continuously optimise the energy performance of their facilities and save up to 15% on their energy bills. Dalkia also signed up to an innovative partnership with SNCF Gares & Connexion and the Lille-based start-up Stereographe to create a digital twin of its 3,000 stations to optimise the energy use of buildings (BIM: Building Information Modelling). The Downstream/Upstream Optimisation & Trading Division (3) developed “Trackelec”, an innovative blockchain-based traceability and certification solution. To confirm green energy purchases and their commitment to the energy transition, customers can access their custom web space to view the hour-by-hour matching of their business’ energy use with a specific facility’s renewable production. In addition to monthly management of guarantees of origin, the tool generates hourly generation/use matching certificates. Everything is recorded and certified using a blockchain. “Trackelec” has currently been rolled out on an experimental basis. Local authorities 3.1.4.2.2 The EDF group is strongly committed to the energy transition in towns, cities and regions, which are key stakeholders in combating climate change, through a specific approach that combines local knowledge with an original marriage of the Group’s innovative R&D solutions and the know-how of its business lines and subsidiaries. To prepare for the Olympic Games in Paris in 2024, Dalkia is developing a high-performance heat production solution for the Olympic aquatic centre. The EDF Renewables subsidiary will also be setting up a solar farm on the roof of the swimming pool to produce a significant proportion of the site’s electricity supply. There are plans for 90% of the energy used in the building to be renewable or recovered. In the Olympic and Paralympic village, EDF will deploy a high-performance energy system, particularly including static electric storage based on EDF technology and a photovoltaic (PV) system to increase the share of self-produced energy. Another initiative worth mentioning is EDF’s support for the “ Campus de l’espace ” ( i.e. Space campus) in Vernon, using very high-performance photovoltaic modules, energy optimisation solutions, IT heat recovery systems and electric vehicle charging stations. The implementation of the project to modernise street lighting systems on major roads in Belgium’s Walloon region, won in 2019 by the Luwa consortium featuring, among others, Citelum and Luminus, has made good progress: 50,000 lampposts have been audited, 20,000 lights modernised, and light intensity has been adjusted according to traffic density and reproduction periods in “Natura 2000” zones. Edison, with support from R&D, developed a digital model of 11km 2 of the historic city centre of Turin, to provide the authorities with simulations of the impact on the energy transition of different potential development actions. These works were shared widely.

(1) Subject to using one of EDF’s 3,000 Energy Savings Partners and to examination and acceptance by EDF’s financial partners Domofinance. (2) EDF Énergies Nouvelles Réparties. (3) The mission of the Upstream/Downstream Optimisation & Trading Division is to guarantee a physical balance between electrical supply and demand, at the lowest possible cost and risk, covering EDF’s scope in France.

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EDF - UNIVERSAL REGISTRATION DOCUMENT 2020