EDF / 2018 Reference document

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ENVIRONMENTAL AND SOCIETAL INFORMATION – HUMAN RESOURCES Other areas of the sustainable development policy

All of the Group’s actions to ensure consumer health and safety fall within three key areas (1) : risk management; ■ stakeholder awareness; ■ sales offerings. ■ Risk management 3.3.3.2.1 Seventeen sites and subsidiaries are OHSAS 18001 certified. The standard describes the implementation method for health and safety management, to ensure better risk management. In 2018, 100% of engineering and generation sites (2) (nuclear, thermal and hydropower plants) maintained their OHSAS 18001 certification in 2018, with an audit conducted by the external expert Afnorm, which carried out 17 OHSAS 18001 audits in 2018 on behalf of EDF; EDF is researching the impact assessments on people and ecosystems done for generation facilities (for example, via chemical or radiological discharges). Replacement processes or products are tested and assessed to reduce health risks to residents and employees. One of the most sensitive issues is noise pollution. For example: in the hydraulic sector, where facilities are often located in residential areas, ■ measures are being taken to limit noise levels for local residents and for suppliers and subcontractors. All of EDF Hydro’s facilities have a Single Risk Assessment Document (SRAD) and all work carried out by external companies in relation to risks is the subject of a formal Prevention Plan, in accordance with the law; EDF Renewables has an internal team dedicated to acoustics. Acoustic studies ■ are performed for each wind project in order to assess impacts and minimise them at the design stage of project development. The noise levels of turbines are part of the selection criteria for the procurement of machinery. EDF Renewables listens to local residents when there is evidence of noise pollution in the operational phase. The acoustics are monitored at wind farms in operation to check the assumptions of impact studies and take any appropriate corrective measures. Awareness-raising 3.3.3.2.2 The sales department in France systematically sends a safety instruction booklet to all customers who take out a natural gas subscription with EDF, regardless of the subscription channel of this offering. These instructions can also be accessed on the edf.fr web site. The edf.fr website also has informative content concerning electricity. Moreover, EDF is an active member of the PROMOTELEC association which offers advice to consumers. For business customers, EDF has experts who conduct audits on the safety of electrical facilities. Aspects relating to Quality of Life at Work are monitored with our service providers during steering Committee meetings. For gas, EDF specifies in its special terms and conditions of sale, and in the accompanying letter sent to customers, that information relating to natural gas safety can be found on the edfentreprises.fr website. As part of Dalkia’s reinforced health and safety action plan, the subcontractor health and safety charter is still being deployed in line with the roll-out of the subcontractor safety assessment scheme. In 2018, a certain number of actions were set up by entities to ensure greater involvement of subcontractors in these issues, specifically via safety audits of subcontractors. Électricité de Strasbourg provides its customers with various information relating to their electrical installations anrisk prevention. These can be found on the website, on

its blog and also in specific mail-outs, such as customer letters focusing on electrical installations. Actions taken by distributor Enedis (3) concern the safety of third parties in the vicinity of electrical installations. At the national level, Enedis develops partnership agreements with organisations that represent the main populations at risk, for example with the national fishing federation in France (FNPF), in order to raise the awareness of anglers to the risks close to electric lines and advise them, and with the General Directorate of civil security and crisis management (DGSCGC), in order to reinforce their cooperation in the prevention of risks related to fire-fighting close to electrical networks. There are other agreements with partners in the building and civil engineering sectors, farming, aerial sports, etc. In the regions, Enedis also works with associations and professional federations to relay information. There were over 300 agreements in force in 2018, in particular with organisations representing agricultural activities, civil engineering, aerial sports, fishing and fire-fighting. Enedis takes part in national and local events (trade shows, fairs, etc.) where it raises the awareness of visitors to the risks arising from certain activities conducted close to electrical facilities. In 2018, Enedis was at the International Agricultural Show and, as it does every year, took part in a programme broadcast by Campagne TV. For several years now, Enedis and RTE have joined forces as part of a communication campaign, disseminating safety advice to people working near electrical facilities. This campaign is now based on the slogan: “Caution Electricity: keep your distance” and gives advice that reminds various groups of the different precautions to be taken close to the facilities. These recommendations have their own dedicated website, and safety messages are included in the “Enedis at my side” application. This information covers work near the lines, pruning, drilling and the safe use of generators. Concerning island territories, EDF carries out specific actions depending on the risks and territorial characteristics, and adapts its awareness-raising campaigns to tourist or cyclone periods. During winter, EDF Energy reaches out to its most vulnerable customers in particular. Sales offerings 3.3.3.2.3 Health and well-being sales offerings include advice, works, support for facility management and targeted offers. With regard to advice, the edf.fr website deals extensively with residents’ thermal comfort and well-being. This ranges from advice in the form of simulators to the selection of connected objects (thermostats, weather stations, light bulbs), in order to increase comfort. In terms of works, emergency services available in less than three hours, 24/7, are offered in the event of a power outage, or gas or plumbing issues. EDF facilitates work designed to enhance comfort by establishing relations with qualified partners (EDF’s Solutions Habitat partners) and helping to finance the work. In terms of facility management, Sowee offers customer services that impact health: smart heating control, CO 2 and room humidity level sensors, measurement displays and associated alerts, room noise levels, access to outside air pollution indicators in real time (partnership with Plume Labs) and personalised optimisation advice. In Italy, Edison promotes home comfort alongside Assistenza Casa, a company specialising in innovative maintenance and repair services. It employs a network of 1,400 technicians and serves 300,000 customers. On 15 November 2018, EDF launched a trial intended to help seniors who live alone remain in their homes (“Mon Parent & moi”). For health organisations, Dalkia deploys the Serenis offer (energy quality and availability, regulatory compliance of installations and procedures for managing health risks).

We would remind readers that for high risk customers (people who require respiratory assistance at least 20 hours a day and children with parenteral nutrition), there is a specific (1) information procedure in case of a power cut. For cases of power cuts scheduled in advance for works, the distributor notifies the patients or their representatives one by one so they can organise themselves and avoid the consequences of the interruption of supply. For non-scheduled power cuts, the distributor provides the patients with a phone number that is especially reserved for them as well as the organisations representing them to enable them to call and find out the probable duration of the power cut 3 nuclear sites (Cattenom, Dampierre, Saint-Alban); 4 thermal sites (Le Havre, Blénod, Martigues, Cordemais); 1 hydraulic site (DTG); 2 engineering centres (CNEPE, CNEN), as well (2) as numerous subsidiaries (ES, SOCODEI, EDF Renewables Services, PEI, Dalkia France, Dalkia Wastenergy). Enedis is an independently managed subsidiary. (3)

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EDF I Reference Document 2018