EDF / 2018 Reference document

ENVIRONMENTAL AND SOCIETAL INFORMATION – HUMAN RESOURCES EDF's Corporate Social Responsibility Goals

EDF & MOI app EDF also has a free mobile app for its customers. Among other things, this app allows customers to monitor consumption and take a reading of their meter. The app is available on all download platforms. Edison World In the same spirit, in Italy, Edison continued developing its platform “Edison World” to make it more easily accessible for customers. For example, Energy Control Light is the service available online on Edison's website, which helps customers understand their consumption pattern better and advises them on Sowee markets its connected station to private users via its energy contracts. The station is compatible with gas-fired boilers and individual electric heating, which allows better control over their energy budget and comfort at home. It allows the setting of an hourly heating schedule (room-wise for electricity), and staying within a budget set by the customer. Other features are possible and can be remotely controlled from the Sowee application. Assisting customers 3.2.4.2.2 The customer who wishes to invest in energy savings can get suitable services and advice from EDF: diagnosis of the energy performance of their home, advice on heating systems (smart heaters, heat pumps, solar hot water) and installation of energy-efficient equipment (LEDs, regulators and heating programmers). Online tools EDF offers several tools in France via its website: electriscore, an online platform which guides Internet users in their purchase of ■ high-performance electrical appliances; the digital platform “Prime Energie”, which shows Internet users how to obtain ■ subsidies to help finance the work they want to do; several simulators allowing users to measure their home’s energy label, ■ estimate the cost of their renovation plans and find out if they can get any help to finance them; under the heading “Find a Pro”, access to the EDF Home Solutions Partners ■ page with the opinions of other customers; finally, the EDF Pulse & You platform enables EDF to construct future products ■ and offers with the help of internet users. Since the launch of this platform in 2016, Internet users have shared more than 90,000 contributions. Many of these contributions have focused on testing and improving connected objects to optimise the comfort of the users of the future. These objects are offered with the help of 12 start-up partners. The “Coup de Pouce Économies d’Énergie” measure In France, more than 3 million households still use fuel oil for heating, of which ■ 1 million low-income households are often forced to limit their use of heating. Heat pumps draw free, renewable energy present in the air or soil and provide ■ homes with up to four times more energy than that consumed. Their carbon footprint is beneficial, with up to 90% less CO 2 emissions compared to fuel oil. And their high-energy efficiency allows heat pumps to reduce heating bills by €800 to €1,000 per year compared to an oil-fired boiler. Because carbon-free electricity is the future in homes heated with fossil fuels, ■ EDF is launching an exceptional “Coup de pouce” bonus to help French households replace their oil-fired boilers with heat pumps. reducing related costs, based on actual data. Sowee: the connected home

Self-consumption EDF ENR (1) markets its self-consumption offer “Mon Soleil & Moi”, based on the R&D department's patented algorithms, which will double the self-consumption rate of the house and improve the coverage rate of its energy bill. Peer to peer trading In 2018, the R&D department in the UK launched the “CommUNITY project”, which will connect the residents of a building virtually with the photovoltaic production located on the roof of the building with a system and applications based on blockchain. Thus, the 60 residents will be allocated a portion of the solar energy generated and may decide to consume, transfer or sell it. This will enable testing of the technology, which will help develop new business models like “peer-to-peer” trading. Business customers market: support 3.2.4.3 economic and environmental performance EDF EDF offers customised services to companies and professionals that wish to optimise their energy flows to improve their economic performance and reduce their environmental footprint: the services offered by EDF to optimise energy include analyses, consumption ■ monitoring, energy savings investments, profitability calculation, etc. EDF commits with specific contracts and energy productivity plans. EDF can assure optimisation of all the flows – electricity, gas, water, steam – of a company and handles the complete energy management of industrial sites; EDF guarantees certified “green” renewable electricity supply to companies, ■ who so wish. EDF can also help a company choose the solution that is most suitable to its own energy generation (heat pump, photovoltaic panel, solar hot water, small wind turbine) and set it up; with CO 2 Trading, EDF offers companies to buy their excess quotas and/or sell ■ the CO 2 quotas to companies experiencing a shortage. In this area, EDF is currently experimenting with the FeelPro service in France, which is adapted to professional traders and offers them analyses of their equipment-wise consumption and their changes over time. The Gamme Conso Service was extended to Expertise Conso in 2018, which allows the customer to monitor and control their consumption of other fluids (gas, water, etc.) and other equipment by instrumentalising their site. Agregio With the support of the EDF Pulse Expansion teams in particular, the EDF group offers Agregio services to its customers. This subsidiary serves electricity producers with renewable generation capacities, and companies with load shedding capacities, which they can promote in the electricity markets in the best possible manner. For electricity producers, Agregio offers tailored solutions to optimise and sell ■ their production on the markets and secure income over time. This is a strong expectation of renewable electricity producers, who no longer benefit from purchase obligations; Agregio is also aimed at industrial and tertiary consumers, who are willing to ■ reduce or shift their consumption in exchange for compensation, according to the needs of the electricity system. EDF Store & Forecast Another subsidiary of the Group, EDF Store & Forecast, develops and markets a software solution for energy optimisation of local electricity systems through energy forecasting and storage. EDF adapts its Energy Management System to its customers' facilities for smart and independent management: management of the variability of renewable energies, services to the electricity system, economic optimisation of the demand/supply balance, maximisation of self-consumption and reduction of energy bills.

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EDF Energies Nouvelles Réparties. (1)

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EDF I Reference Document 2018