EDF / 2018 Reference document

3.

ENVIRONMENTAL AND SOCIETAL INFORMATION – HUMAN RESOURCES EDF's Corporate Social Responsibility Goals

3.2.4

COMMITTED TO HELPING EACH CUSTOMER CONSUME BETTER

Action in terms of monitoring 3.2.3.3 and research

EDF R&D runs an “Energy poverty: understand-innovate” programme to anticipate the changes in energy poverty and public policies, on the one hand, and to design and develop innovations allowing the entire ecosystem of solidarity to fight against energy poverty more efficiently, on the other hand. Contextual studies and prospective reflections of researchers allow this multidisciplinary team (sociology, engineering, economics, computer science, design, ergonomics, statistics) to nurture the three areas of actions (payment assistance, support, prevention) of EDF's solidarity policy. In France, EDF was involved in the work of the National Fuel Poverty Monitoring Centre. Social innovation 3.2.3.4 Beyond monitoring and research, innovation, and particularly social innovation, may take the form of partnerships. Therefore, in 2018, EDF reinforced the partnership with ASHOKA France, one of ■ the pioneers and major players in social entrepreneurship. The main objective of the partnership is to support EDF's social innovation. In 2018, EDF contributed to structuring a network of eight accelerators of social innovation existing in the country as part of a system allowing the sharing, mutual enrichment, and launch of joint initiatives. In this context, EDF was a partner in a call for solutions on the topic “Vulnerabilities”. It focused on heads of projects developing innovative solutions and projects responding to vulnerabilities in the regions. Following this call, EDF decided to continue supporting two projects: “l'Echappée des copropriétés” will be accompanied in Toulouse by the ■ Première Brique non-profit. It consists of supporting the renovation of fragile or degraded condominiums, through the mobilisation and participation of residents, JIB, a connected home system specifically adapted to motor disability, ■ and extended to seniors (from an ultra-ergonomic smartphone application, JIB acts as an interface between various systems managing a wide range of uses). in October 2018, EDF implemented “Don d’énergie [Energy gift]”, a social and ■ digital innovation in partnership with the Abbé Pierre Foundation, for a limited number of customers to test the system. EDF's customers with the EDF & MOI application, can make a donation to help vulnerable households pay their electricity bill, irrespective of their electricity supplier. The allocation of these donations is entrusted to EDF's partner Abbé Pierre Foundation, as part of its mission to support the most vulnerable households. EDF contributes to this tax-free donation; EDF supports the National Association of Master Builders (ANCB), which ■ manages programmes in the field to improve housing through self-rehabilitation works for people excluded from “traditional” solutions; in conjunction with various partners (for example, the Community Workshop in ■ Toulouse, or the Energy Wall in Hem), EDF R&D experiments with new ways of reaching out and raising awareness among vulnerable populations.

EDF's commitment (CSRG no. 4) aims to support the energy transition of our customers with offers that are adapted to various markets (residential, business, cities and regions) and more broadly that of all energy consumers by developing electric mobility and by implementing storage solutions and intelligent networks. Innovate so that customers 3.2.4.1 can consume better (CSRG no. 4) The digital revolution opens up new prospects in this area, offering customers the possibility of being more actively involved in their consumption and indeed the production of energy, controlling their energy consumption, and limiting their CO 2 emissions. Electricity fosters the development of new, more effective offerings, most notably smart meters allowing more accurate and detailed analysis of consumption. This trend seems bound to intensify as technology continues to evolve. The app e.quilibre, coupled with the Linky meter, allows EDF customers to benefit from personalised advice. The indicator used for CSRG no. 4 concerns customer visits on digital consumption monitoring platforms, which stood at over 27 million in France in 2018 (1) . [*] Residential customers market: 3.2.4.2 controlling energy consumption Today, EDF provides energy to over 30 million residential customers, mainly in France, the UK, Belgium and Italy, and develops innovative digital offers for these customers. EDF's commitments are driven by two levers: helping individuals control their consumption and supporting them in saving energy. Consumption management 3.2.4.2.1 EDF's individual customers can use their computers or smartphones to monitor their consumption. The generalisation of smart meters will mark an additional step in controlling consumption. e.quilibre In France (2) , the e.quilibre solution allows customers to: monitor their consumption in kWh and euros month by month, including “at 30 ■ minute intervals” for customers equipped with Linky which accepts these intervals; compare their estimated consumption with that of previous years and similar ■ homes; identify electrical appliances with maximum consumption; ■ find personalised advice for saving energy on a daily basis; ■ for customers with Linky meters, set an annual consumption target, associated ■ with email or SMS alerts in case of deviations. In addition, all EDF customers have been receiving the “Bilan Ma Conso & Moi”, a personalised consumption report, as well as an annual summary of their bills.

See section 3.9.3.1 “Group Indicators of the Sustainable Development policy and CSRG”. (1) The e.quilibre solution was deployed in the French islands in 2018. (2) [*] IND Key non-financial performance indicator (see concordance table with the non-financial performance statement in section 8.5.4)

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EDF I Reference Document 2018