DERICHEBOURG - Universal registration document 2019-2020

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CSR report (serving as statement of extra-financial performance) Overview of businesses and business model

DerichebourgSNG has masteredthese challenges,offeringa comprehensivearray of services that range from display to installationand maintenance of urban furnishings.

Urban furnishing

Urban billboards

Installation and works p Corrective maintenance p Preventative maintenance p

Signage p Maintenance p Visibility management p

Key figures2020: 42 facilitiesacross France; p 68,000mechanismsmanagedper year; p 2,500 urban furnishinginstallationsper year. p

Emerging emphasis on well-being at work. This trend is p changing the Multiservices market and requiring us to make new customized offers for our customers. It has become necessary to move from being a service provider to incorporating service excellence,for both end users and our customers. To respond to these new challenges, we are focusing on the following: Since Multiservicesmarkets are opening up to new types of requests, customersnow expect the Group to offer innovative,high added-value, end-user targeted service solutions built to meet and maintain Innovationis a differentiatingfactor that DerichebourgMultiservices integrates into the development of new service offerings for buildings and occupants. The Digital, Innovation and CSR Departmentssupport operationalactivities to identify and assist with the developmentand deploymentof these new services, whose aim is to empowerbuildingoccupants. These offerings encourage greater energy efficiency and aim to contributeto the performanceof our customersin these areas. Facility Management. Faced with the growing demand for p multiple services by companies and local authorities, Derichebourg FM respondsby offering them a single integratedcontract, in which it entrusts the management and performance of each of the expectedservices to its own teams. In this way, it can guaranteethe excellenceof services and a level of quality that corresponds to the specific challenges of each of its customers. Modernization of human resources strategy to respond to p technological and societal changes, support its employees and attract and retain talent. Developmentof the nationalnetwork p In Cleaning, the largest business by revenue, the Group has an ● established structure within France, giving it a coherent territorial network. The Group seeks to increase its market share both organically and through targeted acquisitions to better amortize its structuralcosts. The rationale is similar in the temporary employmentbusinesses, in ● which the Group is competing with very large competitors. Increasingthe density of the domesticnetwork and revenue growth are two areas of focus for these activities. customersatisfactionlevels and desiredprofitability. In response,DerichebourgMultiservicesis deploying: Newserviceofferings p

Multiservices markets 1.1.2.3. Through its 19 businesses and subsidiaries, which are positioned as challengers in large, buoyant, and growing markets, Derichebourg Multiservices makes the most of the synergies that exist between its four business divisions with regard to technical engineering,corporate management, business development, innovation, digital, and service excellence. The subsidiaries of the Multiservices division have variable market positions: Europeanmarket leader in subcontractingon Airbus assemblylines; p national leader in Portugal with the Derichebourg Facility Services p subsidiary, which ranks third in the Portuguesemarket, in terms of turnover; the other subsidiaries (Reception, Technology, Temporary Staffing, p Public Lighting, Green Spaces, etc.) have a lower market penetration. The Group's strategy in Multiservices 1.1.2.5 in the light ofnew challenges The markets in which DerichebourgMultiservicesoperates are growing rapidly and are startingto undergoprofoundchanges. The development of digital. Technological progress will enable p the developmentof new and better performingtools. This is also the case for buildingmaintenance,whether preventiveor repairs. Digital tools represent an opportunity to move upmarket by switching to increased building maintenance.At the same time, the production of occupancy data will continue to grow with regard to energy consumptionas well as for occupantservices. More stringent environmentalrequirements have impacted the p energy efficiency market, which has been growing steadily for several years, driven by renovations caused by the fight to limit global warming. Growingdemandfor outsourcing. In order to focus on their core p business, companies find it increasinglynecessary to outsource part of their operational activity to take advantage of the skills and management of others and have better flexibility and cost control for their economicstructure. national challenger:PropretéFrance and SNG; p regional challengers(Île-de-France):Énergie; p

DERICHEBOURG p 2019/2020 Universal Registration Document 27