Derichebourg // 2020-2021 Universal Registration Document

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Extra-financial performance Consolidating relationships of trust with partners

Derichebourg Multiservices builds on the Derichebourg Group’s IT Department skills to implement information systems that meet the needs and specific features of Derichebourg Multiservices’ customers, whilst ensuring compliance with best practices in the fields of safety (physical, logistical, organizational, etc.), integrity, availability, reversibility, control and monitoring. Several information systems for customers have been developed, notably for Derichebourg SNG, Derichebourg FM, Derichebourg Propreté and Derichebourg Énergie. For example, as part of Facility Management services, MyDBox, a new customer request monitoring portal, has been set up, enabling requests to be monitored by means of the service catalog portal. It is possible to view whether the request is on-going, fulfilled or closed in real time in its environment and to view, via indicators, compliance with “Service Level Agreements” (SLAs). The request declaration can be made through the portal, a mobile application, via QR codes or sensors (DOD Program – Derichebourg On

Demand) according to the customer file organization and the proposed modules. The data collected can also be made available in the customer’s tools, on Building Information Modeling (BIM) platforms or Computer Assisted Maintenance Management (CAMM) software for multi-technical maintenance. The information system developed for Signage business Dclic enables real-time monitoring of service completion. The Covid-19 pandemic is forcing companies to rethink the organization of their buildings and reception areas in order to protect the health of building occupants. Derichebourg Multiservices has continued to deploy solutions included in its “serenity offer”, to help its customers limit the risks of infection on their sites and guarantee continuity of service in a safe and healthy environment. This offer provides a reliable working environment for customers and their employees through prevention, protection and disinfection.

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