Derichebourg // 2020-2021 Universal Registration Document

3

Extra-financial performance Being a major player in the circular economy

Moreover, the Group provides financial guarantees (cross-border transportation of waste, safety compliance work on certain facilities classified for environmental protection (decree no. 2012-633 of May 3, 2012), etc.). The amount of financial guarantees issued as at September 30, 2021 stood at €15.5 million compared with €10.1 million as at September 30, 2020. Relations with neighbors Derichebourg Environnement generates significant transport flows from the collection and reception of materials, as well as for bulk product sales.

Furthermore, the noise, visual and sound factors and safety of the operating sites are all issues which concern local communities. Thus, any complaints on CSR aspects are managed by the QSE services in the subsidiaries. To ensure irreproachable management by the Group of complaints, each complaint is answered by a written response.

This commitment is monitored via the following indicator:

Environmental Services

2022 targets

2021

2020

Percentage of complaints dealt with (written response provided) (1)

100%

88.9%

100%

Worldwide. (1)

Only two complaints were not answered in writing during this fiscal year. They are currently being processed. The number of complaints received during the year was up (increase of 38% compared to 2019-2020) with a total of 18 complaints recorded, but remains relatively low given the number of Group sites. In addition, this increase follows a very sharp decline in the previous fiscal year partly caused by the general decline in activity due to the Covid-19 pandemic. In order to facilitate and thus make the reporting and processing of complaints even more reliable, it was decided to use the new QHSE intranet, which will allow for centralized monitoring. The Group’s new complaints management procedure specifies the structure put in place. In addition, various actions are carried out on a daily basis at the Group’s operating sites to create ties with neighbors and improve site integration into the local landscape. Several sites (Athis-Mons, Bruyères-sur-Oise, Gennevilliers, Vitré, etc.) regularly organize school visits or open house days on the theme of recycling. Managing fire risks 3.5.1.2 A multidisciplinary unit based at the headquarters (Technical Department, QSE, Projects Department) is responsible for boosting fire prevention by: organizing fire safety seminars;

conducting internal audits in conjunction with the Group insurance broker’s Prevention Engineer; monitoring action plans associated with audits; deploying Group solutions on all sites; keeping inventory at very low levels, ● watering of ferrous scrap metal inventory to be shredded in the ● summer for prevention purposes, installing infrared thermography equipment at production sites, ● installing detection equipment/extinguishers in electrical rooms and ● hydraulic power plants, conducting fire drills in collaboration with the fire department (SDIS); ● trialling new solutions. Investments in fire prevention amounted to nearly €1.2 million in 2020-2021. Fire outbreaks are reported in real time via the digital alert tool in the event of accidents or incidents. This tool is operational for the Recycling business in Europe as well as for the entire Collection business. Depending on the level of severity, different alert levels ensure that the incident is immediately reported and escalated up to the highest levels of the Company. This tool encourages feedback, which is distributed to all Group sites.

DERICHEBOURG 2020/2021 Universal Registration Document 74