Derichebourg // 2020-2021 Universal Registration Document

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of the Group and its activities Strategy and objectives

To respond to these new challenges, we are focusing on the following: Since Multiservices markets are opening up to new types of requests, customers now expect the Group to offer innovative, high added-value, end-user targeted service solutions built to meet and maintain

Facility Management. Faced with the growing demand for multiple services by companies and local authorities, Derichebourg FM responds by offering them a single integrated contract, in which it entrusts the management and performance of each of the expected services to its own teams. Skills development to respond to changes in future professions in order to train employees and attract and retain talent. Development of the national network In Cleaning, the largest business by revenue, the Group has an ● established structure within France, giving it a coherent territorial network. The Group seeks to increase its market share both organically and through targeted acquisitions to better amortize its structural costs. The technical maintenance of buildings and the public lighting ● professions are a source of development due to regulatory changes (French Mobility Orientation Act (LOM), Decree on services, etc.). These activities are focusing on increasing the density of regional coverage.

customer satisfaction levels and desired profitability. In response, Derichebourg Multiservices is deploying: New service offerings

CSR and digital are two differentiating factors that Derichebourg Multiservices is incorporating into its new service offerings. The Digital and CSR Departments support operational activities to identify and assist with the development and deployment of these new services for buildings, building occupants and the environment (carbon neutrality). These offerings encourage greater energy efficiency and aim to contribute to the performance of our customers.

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