Compagnie des Alpes // 2021 Universal Registration Document

2 RISK FACTORS Human risks

At Leisure parks, numerous checks are conducted by the technical teams to ensure a totally safe visitor experience: l checks and certification by an independent body before the start of the season, and subsequently for the preparation of winter maintenance: in each country, a government-approved body verifies all of the attractions, recreational areas and water slides twice a year. The control body produces a report and delivers a certification for each of the attractions. The check includes the proper operation of the attraction in its environment, and related external risks ( e.g. height criteria, embarking areas, internal procedures, etc.); l regular internal checks before opening to the public: daily, weekly, monthly, quarterly and annual internal checks are conducted. They cover all the points to be verified and are supervised by a superior before the facility is commissioned; l control plan: the Leisure parks Technical Department also draws up a multi-year control plan aimed at ensuring the longevity of the facilities and focusing on specific points ( e.g. acceleration measurements, consistency with the latest European standards, analysis of weak signals); l audit: the Operations Department – Leisure parks destinations carries out inter-site peer reviews. This ensures that best practices are capitalised on and disseminated.

For Ski areas, various regulatory and internal checks are carried out by the technical and operational teams to ensure the safety of the Ski areas managed by Compagnie des Alpes: l check conducted by an independent body before the start of the season, and subsequently for the preparation of winter maintenance: for example, the Service Technique des Remontées Mécaniques et des Transports Guidés (STRMTG), a certified inspection body coming under the French ministry in charge of the ecological and solidarity- based transition (MTES), verifies all of the ski lifts once a year; l regular internal checks before the start of the winter season and opening of the facilities to the public: daily, weekly, monthly, quarterly and annual internal checks, as well as the Major Inspections scheduled over several years, are carried out by the technical and operational teams. They cover all the points to be verified and are supervised by a superior; l maintenance: the technical teams of each ski area also draw up a preventive maintenance plan, taking into consideration the feedback from the various resorts, with the aim of ensuring the proper operation of the facilities; l safety: the sites comply with the directives of Decree 2016-29 of 19 January 2016 relating to the safety of ski lifts and conveyor systems in mountain areas, through a safety management system involving a specific organisational unit tasked with laying down the maintenance measures and operating rules required to ensure operational safety, as well as permanent measures to ensure they are complied with.

2.3.4 SECURITY RISKS

Since the terrorist attacks of 2016 and 2017, the Group’s management has strengthened the monitoring of terrorist-related risks. While it is difficult to assess the impact of this risk on the Group’s financial position, in particular because of the geographic spread of its activities, the safety of visitors and staff generally remains a major concern for the Group. Measures aimed at protecting visitors and employees have been implemented and are reviewed by the teams on a regular basis.

The Group’s sites have put in place measures aimed at protecting visitors and staff. They involve a high level of protection and prevention, more stringent access control, video surveillance, as well as bag checks through security scanning stations. Several of our sites (including Futuroscope and Parc Astérix) have obtained the “Securi-site” label granted by the French prefectures to hotels and tourist sites willing to work hand in hand with the prefecture to ensure the safety of tourists.

2.4 Human risks

2.4.1 RISKS OF SHORTAGE OF HUMAN RESOURCES*

Moreover, the integration of new employees is a priority for us to achieve even better career security (primarily through training) and well-being at work. To overcome any staff shortage and attract more talent, the Group’s human resource management focuses on several key areas, including the following: l relocation and accommodation assistance; l systematic succession planning; l a “Heart of CDA” campaign focusing on the employer brand; l the promotion of employee integration through personalised training; l the development of professional training and certifications and the promotion of work-study contracts.

Human capital is a key element for the competitiveness and performance of a business. Due to the seasonality of our activities, non-permanent staff (seasonal for both business segments), accounted for 46% of the Group’s FTE headcount over the past financial year. The seasonal worker return rate is thus a crucial factor for the smooth functioning of our activities, which are concentrated over a specific period of the year – whether in Ski areas or Leisure parks – and in geographically specific sites. In Ski areas, 82% of seasonal workers are rehired from one season to the next, thanks to the strong involvement of the local population. In Leisure parks, 48% of the seasonal workforce is renewed on a regular basis, with a younger, and thus more volatile population. For permanent employees, who account for 54% of the headcount, we strive to promote their satisfaction and secure their loyalty through professional training and certification programmes.

36

Compagnie des Alpes I 2021 Universal registration document