Compagnie des Alpes // 2020 Universal Registration Document

4 STATEMENT OF NON-FINANCIAL PERFORMANCE Labour issues

4.2.3.3.3 Improving employee satisfaction EMPLOYEE SATISFACTION SURVEY 2020

We also enable the acquisition of certifications relating to the skills necessary for reception and quality of service, office automation and management. These programmes have had some success, with more than 385 professional certifications obtained this year by Leisure park employees, an increase of 15%. In Belgium, we also have a collectively-managed training fund for the occupational sector in which our sites operate. It gives them access to grants to train seasonal employees in service jobs and mainly hospitality, as well as in safety and technical issues. In Ski areas, training continues to be focused on safety, authorisations as well as the development of skills to provide optimal service to our customers (hospitality, languages). Training actions focus on management training. Region-specific initiatives were also introduced: for example, in Val- d’Isère, STVI (the Val-d’Isère ski area operating company) in partnership with other companies and local authorities, pursued a certification plan to train first-time seasonal workers in the basic skills required for tourism jobs. SAP (Société d’Aménagement de La Plagne) also established a POEC approach for its first-timers. In addition, over 292 CQPs (up 7%) were validated at the Ski areas, mainly in the operating business segments: grooming machine driver, fixed-grip cable car driver, self-disengaging cable car driver, ski lift driver, operations agent, snow maker and team manager. To enable staff to obtain a certificate of professional qualification at branch level (CQP – Certificat de Qualification Professionnelle ), Ski areas provide support, particularly in technical subjects. The objective is to confirm that specialist skills have been acquired, particularly in operating grooming machines, cable cars, etc.

100%

10

80%

8

60%

6

40%

4

TGSS rating

Response rate (%)

2

20%

0

0%

Ski areas

Leisure parks

Holdings and Supports

Response rate (%)

Average score 2020

Over three years ago, we introduced employee satisfaction surveys in the Group as part of our quest to prevent psychosocial risks and ensure quality of work life. This simple and practical method of measuring satisfaction, and the resulting action plans, provide an opportunity for collective reflection on well-being in the workplace. The average Compagnie des Alpes employee satisfaction score was stable this year at 7.5/10 with a response rate of 40% (8,201 employees). QWL and psychosocial risk prevention initiatives continued over the fiscal year. Many sites adopted a participative approach in order to develop action plans through workshops fostering collective intelligence and work in project mode. In this context and by way of example, Parc Astérix is continuing its management plan, the aim of which is to reduce the irritants reported in the context of employee surveys. In particular, work schedules have been reviewed to seek a better balance between private and professional life.

Thus, during the year, the Group’s employees obtained 677 recognised professional certifications (including 51% by seasonal workers), which are useful and rewarding, enabling them to develop their employability, i.e. an additional 12% this year.

4.2.4 OTHER LABOUR CHALLENGES

4.2.4.1 Gender equality at work

Ski areas

Leisure parks

Holdings and supports

Percentage of women 2019/2020

Group

% of women in FTEs

41% 39% 35% 47%

31% 31% 23% 38%

49% 47% 43% 54%

41% 33% 39% 61%

% of female managers within Managers % of women among permanent staff

% of women among high season temporary staff

Gender equality is a priority for Compagnie des Alpes. The Group considered the issue and will soon disseminate a practical guide to gender equality. By circulating this guide, we hope to highlight existing stereotypes and statistics and promote the strategic importance and critical success factors of a gender equality policy.

Fact sheets on all topics related to gender equality such as recruitment, training, compensation and communication, will be made available to all.

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Compagnie des Alpes I 2020 Universal registration document