BPCE - 2020 Universal Registration Document

NON-FINANCIAL PERFORMANCE STATEMENT

PUTTING OUR COOPERATIVE IDENTITY TO WORK FOR REGIONAL DEVELOPMENT

COOPERATIVE INDICATORS: COOPERATIVE SHAREHOLDER BASE

Change 2019-2019

Caisses d’Epargne

At 12/31/2020

At 12/31/2019

At 12/31/2018

Number of individual cooperative shareholders (in millions) Percentage of cooperative shareholder customers (as a %) (1) Average value of shares held per cooperative shareholder (in euros) (2) TS-I (delta between the ratio of highly satisfied customers to totally dissatisfied customers) (3)

4.42 24%

4.54 25%

4.63 25%

(2.6%) (0.2%)

3,374

3,255

3,050

3.1%

20 5 Natural persons only (customers and cooperative shareholders). Figure calculated as the “total number of cooperative shareholders” divided by “total number of customers”. (1) Source: cooperative shareholder base dashboard, 2020. Figures calculated based on the “total number of customers” and “outstanding cooperative shares”; natural persons only. (Internal source: cooperative shareholder base (2) dashboard, 2020). Data from the BP & CE individual customer satisfaction survey. (Internal source: Group Customer Research division). (3) 15 10

COOPERATIVE INDICATORS: GOVERNANCE AND DIRECTOR TRAINING

Change 2019-2020

Caisses d’Epargne

2020

2019

2018

Governance bodies Number of members of Steering and Supervisory Boards

284

298

303

(4.70%) 1.75% 0.86%

Director attendance rate at Steering and Supervisory Board Meetings (as a %) Percentage of Steering and Supervisory Board Members who are women (as a %) Percentage of Steering and Supervisory Board Chairmen or Vice-Chairmen who are women (as a %) Director training Steering and Supervisory Boards: percentage of members who took at least one training course over the year (as a %) Steering and Supervisory Boards: average number of training hours per person (basis = 100) COOPERATIVE REVIEW The French act of September 10, 1947 on the status of cooperatives establishes the principle of a cooperative review every five years. The review is performed by an independent auditor responsible for verifying that the structure and operation of cooperative entities observe cooperative principles and rules. Over the past three years, all Banques Populaires and Caisses d’Epargne have carried out a cooperative review. None of the Banques Populaires or the Caisses d’Epargne was identified as possibly being ‘non-compliant’ with the cooperative banking model and the auditors voiced no reservations in the course of their audit.

96% 47%

94% 46%

93% 45%

33%

30%

29%

10%

90%

90%

87%

0%

12.5

11.1

9.2

12.9%

Action taken by Crédit Coopératif and its foundation is mainly focused on supporting and promoting the social and solidarity-based economy, while the CASDEN Banques Populaires naturally focus on education and research. In 2020, patronage activities by the Banque Populaire network represented nearly €12.35 million.

DONATION AMOUNTS BY CATEGORY

Promoting the social and solidarity-based economy, CSR and solidarity-based finance 7 %

Support for business creation 16 %

Healthcare 7 %

SPONSORSHIP LOCAL PATRONAGE AND PARTNERSHIPS

Environment 2 %

Amateur or solidarity sport 5 %

The Banques Populaires are involved in initiatives in support of civil society. They are highly involved in supporting business creation (through microloans in particular), integration and solidarity, and actively support education and research. In order to take effective action in the local public interest and to structure their patronage, 9 Banques Populaires have their own foundation and/or endowment fund.

Inclusion, employment and solidarity 21 %

Culture and heritage 25 %

Education and research 17 %

56

UNIVERSAL REGISTRATION DOCUMENT 2020 | GROUPE BPCE

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