BPCE - 2020 Universal Registration Document

PRESENTATION OF GROUPE BPCE

THE GROUP’S BUSINESS LINES

Banques Populaires

1

Founded by entrepreneurs for entrepreneurs more than 140 years ago, the Banques Populaires have stayed true to their roots, confirming their position as the leading bank for SMEs in France (1) . A top-tier banking network with 12 regional Banques Populaires and two national affiliated banks (CASDEN Banque Populaire, dedicated to the civil service sector, and Crédit Coopératif, a bank serving the social and solidarity-based economy), Banque Populaire is also the No. 2 bank of craftsmen and small retailers (2) .

Key figures 14 Banques Populaires • 4.7 million cooperative shareholders • 9.5 million customers • 30,500 employees • €322.9bn in deposits and savings • €259.9bn in loan outstandings • €6.3bn in net banking income •

IN 2020 The level of professional customer satisfaction improved • significantly, achieving a Net Promoter Score (NPS) of +6 (+11 points over one year). Deployment of PayPlug , a new payment solution that • allows professional customers to collect their revenue by bank card on their e-commerce site. INDIVIDUAL CUSTOMERS The health crisis had a major impact on activity, creating very distinct periods. After a dynamic start to the year on the commercial front, the impact of the lockdown was strongly felt, whether on account opening, consumer credit, or insurance.Despitethe context, the teams remainedin contact with customers, which enabled real estate loans to hold up well. Post-lockdown, business rebounded sharply, with a historic June in terms of consumer credit, and continued strong real estate lending activity. The second lockdownonce again slowed the pace of commercial development,but with good momentum in insurance, driven in particular by the widespread of a program which overhauled completely the offer and application processes in non-life insurance, in line with Groupe BPCE’sstrategy of becoming a leading Banking & Insurance provider. In addition, the new relationship agreement CRISTAL was widely adopted. This bundled offer of banking services includesa set of productsor services for daily current account management. Day-to-day banking activity thus grew significantly, with 453,400 customers equipped, up by 56% over one year.

Launch of a new protection offer, Protection Pro+ , with a • fully digitized underwriting process that covers the professional customer in the event of illness or accident. In the individual customer market, widespread use of the • relationship agreement CRISTAL , which boosted daily banking activity for individual customers (+56% gross production in 2020, i.e. 453,400 customers equipped).

In terms of financial savings, the year was marked by the launch of a digital financial allocationtool, the LEA Process , for use by advisors and customers, and by the launch of a new Individual Retirement Savings Plan (PERI). Created by Natixis Assurances, it enables customers to build up retirement savings with a positive social and environmental impact. Lastly, in the field of consumer credit, a new offer, Freedom Advance , was created for wealthy customers who want to keep their savings. In this regard, marketing tools have been strengthened and now make it possible to provide customers with pre-approved consumer credit packages. €35.5bn in new loans, +14.3%

€129.6bn in loan outstandings, +9.3% €169.1bn in deposits and savings, +7.7% 344,000 new non-life insurance policies

(1) 43% total penetration rate (Kantar 2019 SME-SMI survey). Banque Populaire: No. 1 bank of SMEs, including the Banques Populaires, Crédit Coopératif, and the regional banks of Crédit Maritime Mutuel. (2) 2019-2020 Pépites survey (CSA).

27

UNIVERSAL REGISTRATION DOCUMENT 2020 | GROUPE BPCE