BPCE - 2020 Universal Registration Document

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ACTIVITIES AND FINANCIAL INFORMATIONS 2020

SIGNIFICANT EVENTS OF 2020

The Caisses d’Epargne launched a large-scale financial support plan for hospitals, with an exceptional financial package of €1 billion. In the real estate sector, the group launched a new offer: resale of real estate as furnished property managed for the benefit of Caisses d’Epargne’s investor customers. For social housing landlords and property developers, the Caisse d’Epargne launched the “ Prêt à Impact ” (Impact Loan), a new financing offer with an interest rate indexed to the customer’s non-financial performance, whether environmental or social. For each Impact Loan taken out, an indicator is chosen. When this indicator is reached or exceeded, the client benefits from an interest rate rebate that can be paid to a non-profit organization. The first Impact Loan was signed by Caisse d’Epargne Ile-de-Francewith the Régie Immobilière de la Ville de Paris , for the benefit of the Fondation Abbé Pierre. In the local authorities market, Numairic, the first online digital loan solution for small local authorities, won an Innovation Award at the Grand Est public decision-makers fair for its design, technical features and functionalities, and its user satisfaction rate of 92.7%. Business remained brisk at the SEF (Financial Solutions and Expertise) division over the period, thanks to highly active collaboration and the implementation of new partnerships with the Group’s establishments. The rollout of products and services across the retail networks (in particular the Pramex range and FlashFacturesby BPCE Factor) continued to drive this trend. In addition, BPCE Factor made a commitment to the corporate and professional customers of the Banques Populaires, the Caisses d’Epargne, and Banque Palatine to adopt the mechanism for strengthening factoring financing launched jointly by the French Association of Financial Companies (ASF) and the Ministry of the Economy, Finance and Recovery. The innovation approach made active progress with, for example, the creation of new 3x4x fractioned payment solutions in collaboration with Oney, the complementary offer of financing through a security trust provided alongside BPCE Lease, and the development of selfcare. On March 31, 2020, BPCE SA finalized the acquisition of Crédit Foncier’s stake in Crédit Foncier Immobilier (CFI). CFI, which provides real estate services (valuations and sales), joined BPCE’s Financial Solutions and Expertise business line to boost its business relations with the Banque Populaire and Caisse d’Epargne networks. In the Digital segment, Groupe BPCE pursued its Digital Inside strategy, thereby embedding its digital capacity even more deeply into everyday banking, and integrating digital into its banking product marketing processes. Everyday banking transactions are now largely digital, and 80% of its main bank customers use digital channels (web or mobile applications) to access their accounts, subscribe to new offers, and carry out their transactions independently. These uses were reflected in our figures: more than six million customers actively use the Banque Populaire and Caisse d’Epargne mobile applications; more than 152 million transfers were made (+38% in one year); and 6.5 million beneficiaries were added (+49% in one year). Our digital spaces continued to evolve to offer customers new types of usage, always with full autonomy, such as the possibility of viewing their secret PIN code, accessing life insurance, activating revolving credit facilities, and using the new account aggregator, for customers having already opted for the new account presentation.Other functionalities, such as the management of beneficiaries’ cards (blocking, unblocking,

lowering or raising ceilings) and foreign currency transfers ( via the partnership with TransferWise) were developed. In order to better support individual customers in the use of these functionalities, a Frequently Asked Questions section on selfcare was set up for mobile applications. In terms of access and security of operations, Groupe BPCE implemented a wide scale rollout of its strong authentication solution Secur’Pass for accessing online banking (mobile and web) and, specifically, making online payments. Secur’Pass enrollment saw strong growth, with more than four million customers enrolled during the year. More generally, Groupe BPCE continued to enhance its remote banking services. All loans (mortgages, consumer, professional equipment) are now provided in omnichannel format, involving digital pathways, from simulation through to business proposal, automatic collection and control of supporting documents, and electronic signature. The volume of production of personal loans initiated on the digital platform thus increased sharply. In addition, new services were developed, such as the possibility for Banque Populaire customers to choose a direct debit account during the online subscription process and for Caisse d’Epargne customers, the online collection of documents and supporting documents directly from the mobile application with immediate control. The collective commitment of its teams confirmed Groupe BPCE’s leadership in digital solutions. In a survey published by D-Rating on April 27 (1) on the evolution of the use of mobile banking in sixteen major retail banks in France, Italy, Spain and the United Kingdom in the early weeks of the Covid-19 crisis, Banque Populaire and Caisse d’Epargne came first among French banks in terms of traffic, engagement and satisfaction, outstripping their French peers with stronger positions in terms of mobile banking app usage. They joined the ranks of players that have traditionally been the most advanced in this area. For group employees but also for customers, the second lockdown accelerated the rollout of Office 365 licenses and collaborative tools, in particular the use of the Visio Client, which enables Caisse d’Epargne advisors to share their PC screens with their customers on Teams and those of Banques Populaires to do so from their tablets. Support with managing day-to-day usage was strengthened, as was the quality of the communication networks. In terms of organizationand in preparation for its future strategic plan, Groupe BPCE strengthened its digital system, setting a new course for Innovation, Data and Digital combining its digital, data and artificial intelligence activities. Throughout 2020, Natixis made extensive efforts to cope with the coronavirus crisis. Starting in January, the group implemented the necessary measures in Asia to protect the health and safety of its employees, maintain its activity and guarantee the service provided to customers. When the lockdown was implemented at national level in France in mid-March, Natixis successfully implemented its business continuity plan (with 98% of employeesworking from home and up to 16,000 people logged on at the same time in the first week of lockdown). In this exceptional context, Natixis’ businesses worked closely with their customers, particularly in terms of providing advice, innovation and the development of digital solutions.

(1) https://www.d-rating.com/post/2020/04/16/evolution-of-the-use-of-mobile-banking-in-the-context-of-the-Covid-19-crisis-in-spain-fra

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UNIVERSAL REGISTRATION DOCUMENT 2020 | GROUPE BPCE

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