BPCE - 2020 Universal Registration Document

PRESENTATION OF GROUPE BPCE

TEC 2020: A STRATEGIC PLAN FOCUSED ON DIGITAL TRANSFORMATION, COMMITMENT AND GROWTH

Our engagement towards our customers, staff and cooperative shareholders

1

MORE CONVENIENCE, EXPERTISE AND SOLUTIONS FOR OUR CUSTOMERS In retail banking, the Banques Populaires and the Caisses d’Epargne continue to develop their multi-channel relationship model that lets customers choose how much or how little support they require. Central to this model, together with developments in online and mobile banking services, are the Group’s actions to overhaul branch formats (points of sale and business centers), establishing multi-site branches, refocusing on advisory services, reception areas that foster a “side-by-side” rather than “face-to-face” relationship, and creating collaborative workspaces. In the context of the Covid-19 health crisis, agencies and advisors remained at the service of customers while systematically favoring remote solutions. Customer service expertise was strengthened with the recruitment of more than 1,500 additional specialist advisors. Customer satisfaction increased significantly over the duration of the plan, with an increase in NPS of 20 points for individual customers and of 23 points for professional customers. In order to offer its customersmore expertise and solutions, the Asset & Wealth Management business line is strengthening its position as world leader in active investment strategies thanks to its size, profitability, capacity for innovation, and the development of its international distribution platform via its multi-boutique network. With its 22 affiliated management companies, Natixis Investment Managers offers more than 200 investment strategies. Meanwhile, Corporate & Investment Banking is developing recognized expertise in four specific sectors: Energy & Natural Resources, Infrastructure, Aviation, Real Estate, and Hospitality. It offers its customers a complete range of tailor-made expertise, with investment and financing solutions adapted to their needs: strategic advice, mergers and acquisitions, capital markets, structured financing, trade finance, and treasury solutions. A STRONG EMPLOYER PROMISE As an employer, the Group is committed to enhancing employee value through training and internal mobility, developing its employer brand in order to attract and retain top talent and to continuing its efforts to promote diversity among executives and company directors. To achieve this, in 2018 the Group signed another three-year Occupation and Skills Forecasting (GPEC) agreement with labor representatives in order to establish a structured framework in today’s fast-changing environment undergoing considerable technological innovation. In this respect, major commitments have been adopted, including investing in the development of business skills in order to increase employability, strengthening digital skills, advancing the spirit of service, renewingmanagerial practices by adapting them to new ways of organizing work, facilitating functional and geographical mobility, and, lastly, improving the employee experience by promoting more participatory methods and optimizing work tools. An unprecedented training drive is underway, with an increase of more than 25% in the number of hours spent on professional training and an investment of 8.7 million training hours over the duration of the plan.

Further efforts have been made to improve gender equality: the percentage of women in executive roles was 44.5% for a target of 45% at end-2020, and the proportion of female company directors reached 27.9%, an increase of 7.5 points since the start of the plan. The Group has set up a dedicated intranet platform to facilitate job mobility. In 2020, Natixis was the only financial institution to appear in the Glassdoor TOP 25 ranking of “Best Employer” and received the TOP EMPLOYER label in France from the Top Employer Institute. The Group is committed to serving the wider community by contributing to the regions and local ecosystems, fostering green growth and ESG and providing products and services to vulnerable customers. As such, the Group finances around 20% of the French economy (housing, transport, energy, telecommunications, universities, hospitals, etc.). Outstanding loans to retail banking customers amounted to €612.5 billion at the end of 2020 (+11.1% compared to 2019), of which €260 billion for the Banques Populaires and €316 billion for the Caisses d’Epargne, the remainder being financed by the subsidiariesof the Financial Solutions & Expertise division (factoring, leasing, etc.). At the end of 2020, the Group was allocating €11.35 billion to the financing of the energy transition in France and abroad, for a target set at €10 billion. The savings banks launched the Impact Loan , a new offer to promote the social or environmental commitment of its customers in the real estate and social housing sector. Natixis is the first bank to actively manage the climate impact of its balance sheet by implementing its internal “Green Weighting Factor” mechanism. This latter favors the most virtuous financing for the climate and the energy transition to a low-carbon economy, and, conversely, penalizes financing that carries environmental risks. The Group manages €139.8 billion in responsible savings, for an initial target of €35 billion, testifying to its dynamism and commitment. For its refinancing, the Group is pursuing its policy of issuing green and social bonds for environmentally and socially responsible investors, with issues of €2.2 billion in 2020 and outstandings of €6.6 billion euros at the end of 2020. For the first time, a green bond was issued for individual customers of the Banques Populaires and Caisses d’Epargne. The funds collected are used to finance the construction and renovation of buildings with a low environmental footprint. Groupe BPCE’s CSR commitment has been recognized by the NGO InfluenceMap. The Group is among the trio of financial institutions that work hardest for European regulations on sustainable finance. The rating agency MSCI ESG Research awarded Groupe BPCE an AA rating, recognizing the Group’s integration of environmental, social and governance (ESG) issues in its policies (development, human resources, risks, business ethics, cybersecurity, etc.). A RESPONSIBLE GROUP, PRODUCTIVELY ENGAGED IN SOCIETY

21

UNIVERSAL REGISTRATION DOCUMENT 2020 | GROUPE BPCE