BPCE - 2020 Universal Registration Document

NON-FINANCIAL PERFORMANCE STATEMENT

BEING A RESPONSIBLE GROUP IN ITS INTERNAL AND EXTERNAL PRACTICES

Developing the Group’s employer image In its TEC 2020 plan, Groupe BPCE has undertaken to develop the Group’s employer image in a bid to attract and retain talented individuals. To achieve this, an employer brand platform has been established that complements and is consistent with the existing brands. The objective of the Groupe BPCE employer brand is to create a strong, structured, and unique positioning in order to: attract priority targets; • inspire employee engagement and retain the best talent by • better meeting today’s changing expectations and job relations (employee/applicant experience). NEW AND IMPROVED HIRING METHODS Optimizing sourcing In response to changing candidate behavior and the impact of digital on sourcing activities, Groupe BPCE is implementing hiring practices intended to increase visibility among candidates. For example, in order to develop our Employer Brand among students, we have set up the Groupe BCPE Ambassador Program on the My Job Glasses platform. A community of 50 ambassadors representing 12 of our • companies was created and is led by the Group HR department. 100,000 students and 48,000 professionals,mostly from CAC • Our objectives: to discuss and support students in their career choices, to answer all their questions about the banking sector, to represent with pride, kindness and professionalism our companies, the Group and all the employmentopportunitiesthat work-study students and interns can find by joining our companies. A NEW APPLICANT EXPERIENCE The Group’s recruitment website has been revamped to focus on applicants, with videos taking center stage to: showcase real employees instead of presenting a corporate • text drafted by HR; provide sections where applicants can submit their resume, • prepare for an interview, define their career path, etc.; employees in promoting their profession, their company, the • Group’s values (social networks, co-opting, videos). 40 companies, are registered on the platform. 3,000 companies are partners of the program. •

The number of visits and pages viewed at https://recrute- ment.bpce.fr/ is monitored for information purposes. Empowering employees to drive change This requires support from managers, who must listen and provide direction. This is also reflected in the development of collaborative working methods. Two major assessment and monitoring systems were set up to gauge the impact and perception of these initiatives: MEASURING SATISFACTION AT KEY STAGES OF AN EMPLOYEE'S CAREER The TEC 2020 strategic plan places particular emphasis on the quality of the employee experience, as well as the customer experience. Employee satisfaction is measured and monitored at key stages in their careers (recruitment, mobility, promotion to management level). Nearly 85% of companies used this system in 2020, and more than 27 key employee moments were analyzed during this particular period. EMPLOYER SURVEY To measure employees satisfaction, an internal opinion survey (Diapason) is conducted in Group companies every two years. Renewed in 2020, the new edition addressed four themes: Confident and committed to a common project, Accomplished in their relationship to work, Involved in change, Effective together, as well as a Covid-19 Review. 54,000 employees in 40 companies had the opportunity to freely, individually and directly express their satisfaction and their expectations concerning their professional life and their support for the Group’s strategy. HR LAB The HR LAB was set up following the decision made in the TEC 2020 strategic plan to co-construct HR solutions for the Group. The HR LAB started with an HR Hackathon that brought together forty employees from different backgrounds assisted by coaches to upgrade HR operating methods and develop a service-minded approach, as well as to roll out the Workplace Training Initiative program (AFEST) and feedback in 2020. Full quantitative human resources indicators for Groupe BPCE are available at https://groupebpce.com/en/csr/employees

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UNIVERSAL REGISTRATION DOCUMENT 2020 | GROUPE BPCE