BPCE - 2019 Universal Registration Document
NON-FINANCIAL PERFORMANCE REPORT
APPLYING CSR IN OUR ACTIVITIES
TALKING WITH OUR STAKEHOLDERS Groupe BPCE interacts with its stakeholders in the course of its business. The following diagram shows some of its stakeholders and the ways in which it interacts with them.
Cooperative shareholders
Customers
Directors
Businesses Institutions Individuals
Banque Populaire customers Caisse d’Epargne customers
Local savings companies Boards of Directors of the Banques Populaires Supervisory Boards of the Caisses d’Epargne BPCE SA Supervisory Board Specialized committees
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Shareholders’ Meetings Meetings and newsletters
Satisfaction surveys and complaints management Design and management of products
Coordination by the Fédération des Caisses d’Epargne and the Fédération des Banques Populaires
and services Partnerships
Participation in Board of Directors, Supervisory Board and committee meetings
Suppliers and sub-contractors
Employees
NGOs and non-profits
Businesses Service providers
Employees of the Group and its subsidiaries Employee representatives and labor unions
Non-profits protecting the environment and human rights
Companies working with disabled persons
Interaction via contributions to surveys Skills sponsorship Employee volunteering
Consultations and RFPs Responsible Supplier Relations Charter CSR clauses in contracts Annual convention and satisfaction surveys
Internal information Satisfaction surveys Economic and Labor Relations Council Women’s networks
Ratings agencies, investors and independent third parties
Institutions, federations, regulators
Academic and research sector
Financial regulatory authorities
Financial and ESG rating agencies Statutory auditors
Business schools and universities Research institutions
Participation in industry-wide initiatives Filing of documents and information
Relations with business schools and universities Employment of interns and students on work-study contracts Contribution to research and working groups
Transfer of information and audit documents for ratings/audits Regular dialog
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UNIVERSAL REGISTRATION DOCUMENT 2019 | GROUPE BPCE
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