BPCE - 2019 Universal Registration Document



third level: Certification – funds certified by recognized third • parties (the French SRI label, Greenfin, Finansol, Febelfin, LuxFlag ESG, Nordic Swan EcoLabel, FNG Siegel). BUSINESS MODEL The Group’s business model is described in Chapter 1.1, “A business model that creates lasting value and has confirmed its solidity.” It sets out our main activities, the main challenges in our business environment, our business model and what stands us apart from our peers. The business model is updated each year as often as necessary. MEASURING OUR SOCIO-ECONOMIC FOOTPRINT The aim of the socio-economic footprint is to measure the impact that the Banques Populaires and Caisses d’Epargne have on employment and GDP. The review covers the banks’ operating expenses (purchases from suppliers, payroll expenses and taxes) and the loans they grant to their customers (medium and long-term loans, lease financing, microloans). It does not include: impacts generated by short-term financing; •

impacts generated by off-balance sheet financing (guarantees, • sureties, etc.); impacts generated by investments in the financial markets, • equity investments and insurance compensation payouts; productivity or competitiveness gains that the loans granted • may generate for their beneficiaries; the impact of support provided to customers by employees of • the Caisse d’Epargne and Banque Populaire networks. Groupe BPCE drew on the expertise of the specialist firm Utopies to complete the measurement using the LOCAL FOOTPRINT ® model. This model uses inflows and outflows by department, and replicates as closely as possible how the economy functions. However, the results must be interpreted in light of the assumptions inherent to the model. LOCAL FOOTPRINT ® quantifies jobs supported and GDP generated in economic sectors and departments across the supply chain based on consumer spending and public sector spending. Consistency checks are performed at different stages in the calculation process.





2nd largest banking group in France No. 2 bank for individual customers

Market share: 21.9% in customer deposits and savings; 21% in customer loans (Banque de France, Q3 2019) Market share: 22.3% in household deposits and savings; 26% in home loans (Banque de France, Q3 2018). Total penetration rate of 29.1% (No. 2) among individual customers (SOFIA TNS-SOFRES survey, April 2019)

Change in Net Promoter Score 26% market share in home loans

2018/2019 change in NPS (expressed in points)

(Banque de France, Q3 2018) – Quarterly SURFI reports – home loan outstandings

We fund over 20% of the French economy

21.1% market share in loan outstandings, all non-financial sector customers (Banque de France, Q3 2019)

No. 1 lender to the social economy

CE APRI lending market share: 21.2% (Source: Banque de France, end-June 2018) 53% (No. 1) in terms of total penetration rate (2019 Kantar-TNS survey of SMEs).

No. 1 bank for SMEs

69% of our employees are engaged

Diapason 2018 employee survey

REPORTING STRUCTURE CSR reporting is organized by the Group’s Sustainable Development division, which coordinates the required tasks each year (updating the guidelines, indicators and user guides; advising the banks in the drafting of their own CSR annual report; etc.). Like every year, it worked with the Group’s operational divisions (IT, Human Resources, Real Estate & Logistics, Procurement, etc.) and federations (FNBP, FNCE) in order to make better use of centralized databases. More specifically, in preparing the 2019 non-financial performance report, the Group Sustainable Development division worked with the Group Risk division and its regional functions. Various initiatives were taken in this respect in 2019, in collaboration with all of the contributors to the non-financial performance report, to facilitate the appropriation of this new process by all Group entities: groupwide distribution of a memorandum going over • regulations and detailing the reporting process for the business lines;

organization of two days of seminars for the CSR function: • a one-day presentation of the tool box used to implement – the non-financial performance report in their entities and the methodology, attended by the four independent third parties working with the Group, a one-day conference for all sustainable development – officers from every entity to inform them about the importance of CSR reporting and answer their questions about the data collection process; awareness-raising among the Group’s business functions • about CSR reporting issues through visits by the sustainable development team (the credit exposure managers club, real estate & logistics conference, national procurement meeting, etc.); two carbon review training sessions (beginners and advanced • levels), a CSR reporting training session and two sessions on the basics of CSR; two conference calls attended by nearly all of the sustainable • development officers to provide advice and answer questions about the non-financial performance report and the collection of CSR data.



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