BPCE - 2018 Registration document

NON-FINANCIAL PERFORMANCE REPORT Responsible internal practices

Responsible internal practices 2.5

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Groupe BPCE is aware that its responsibility begins in-house, and it factors environmental and social criteria into its everyday operations with a three-pronged approach: responsible, committed employee management practices; ●

mitigation of the Group’s direct environmental impact; ● promotion of Corporate Social Responsibility among Group ● suppliers: this approach is explained in detail in Chapter 6.3.

2.5.1

Employees: helping to build and develop the Group

COMMITMENTS TO EMPLOYEES: THE HR CORNERSTONE OF THE TEC 2020 STRATEGIC PLAN The new strategic plan, TEC 2020, reaffirms Groupe BPCE’s commitments towards its employees in its HR actions and policies. TEC 2020 sets new objectives to meet the Group’s development ambitions and challenges, and defines the corresponding transformations for all business lines. 2018, Year 1 of the TEC 2020 plan, represented continuity in the principles that guide the Group’s actions and commitments towards its employees. It also saw the launch of the first initiatives designed to meet our objectives for 2020. The HR commitments set out in the TEC 2020 plan center on two key areas: a strong employer promise: to develop employability, enable ● employees to drive change, simplify the employee experience and promote diversity; attract and retain the best talent: develop the Group’s employer ● image, review recruitment methods and facilitate mobility. Whether in response to the HR objectives set out in TEC 2020 or in support of other actions, the HR policy defined at the Group level benefits from fundamentals shared by all of its companies, relying on proven HR practices and structures, namely: innovative solutions for those working to improve HR performance; ● an HR function that co-builds solutions with the business lines; ● social solidarity organized among all Group companies; ● forward-looking management of senior staff with the Group’s ● future development in mind; an efficient HR management control system aimed at overseeing ● and monitoring HR policies (particularly governing employment), using shared tools; internal communication to support this strategy in all HR areas. ● All Groupe BPCE companies are committed to a responsible human resources development policy, which:

respects people in all of their diversity; ● is firmly committed to valuing employee skills and promoting career ● development; ensures that new employees are successfully acclimated and all ● employees are given opportunities to develop their skills.

A strong employer promise Developing employability

Given the rapid, far-reaching changes sweeping all our business activities, it is important to mobilize resources and systems to foster upskilling among members of staff, supporting them as they go through career changes and thereby increasing their employability. Creating the bank of the future with today’s employees, fostering the transformation of our businesses and building an environment that encourages career development... these ambitions can only be met with a high quality training policy. Employee training: Professional training initiatives in 2018 were directly tied to the 2018-2020 strategic plan. They are the first step in measures designed to accelerate the bank’s transformation. These initiatives are primarily aimed at employees whose jobs are directly impacted by the transformation plan, while maximizing the employability of all members of staff. Accordingly, the training courses provided in 2018 targeted advisory, specialized advisory and management staff because of their close professional ties to our distribution model, new customer segmentations and goal of improving the relationship banking model for even greater customer satisfaction. In keeping with our employer promise to increase training hours by 25%, in order to maximize employability, Groupe BPCE’s training policy focused on three main areas in 2018:

upskilling to facilitate the bank’s transformation; ● using appropriate teaching methods and formats; ●

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Registration document 2018

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