BPCE - 2018 Registration document

NON-FINANCIAL PERFORMANCE REPORT Sustainable and responsible value creation

Guiding principles The code of conduct and ethics was produced thanks to teamwork across the Group. It sets out the principles that guide employees in their work for the company, the economy and society and the rules of conduct that apply in their daily work. OUR GUIDING PRINCIPLES ➡

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Customer and cooperative shareholder interests

Employer and employee responsibility

Social responsibility

Fostering openness and a relationship of trust

Promoting exemplary behavior, high standards and understanding

Contributing to a responsible market economy

Ensuring fair treatment of customers

Encouraging respect for employees and their career development

Being an inclusive banking group that is open to all Acting effectively to protect the environment and facilitate the energy transition to a low carbon economy Instilling respect for human rights in all our activities

Protecting the interests of customers and cooperative shareholders

Acting ethically in all situations

Ensuring Groupe BPCE’s long-term future

Communicating transparently

The code of conduct and internal policies and procedures provide clear instructions on how to behave, but they cannot provide a solution for all situations. Members of staff must exercise their judgment to make the right decision, drawing on the principles set out in the code of conduct.

These rules of conduct are illustrated with real-life situations that any stakeholder may encounter, including employees, managers, directors and other parties. When contradictory influences are at play, it is important that employees have clear rules to help them make the right decision.

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Registration document 2018