BPCE - 2018 Registration document

NON-FINANCIAL PERFORMANCE REPORT A CSR strategy aimed at incorporating sustainable development in our business lines and decision-making processes

Groupe BPCE contributes to the work of the Financial Sector ● Consultative Committee (CCSF), whose purpose is to examine issues that come up in relations between financial institutions and their customers, and to issue opinions or recommendations on appropriate measures in this area. The CCSF is a joint committee made up of members representing financial institutions and consumers, as well as members of Parliament, qualified experts and representatives of financial sector companies and employees, and serves as a unique forum for dialog; Groupe BPCE takes part in financial center relations and working ● groups, such as the FBF (French Banking Federation), the AFB (French Banking Association) and the ORSE (Corporate Social Responsibility Observatory); finally, BPCE maintains a regular dialog with ESG rating agencies ● during the rating process and with investors.

a satisfaction survey is carried out on a sample of suppliers at the ● annual suppliers’ convention. This event also gives the Group an opportunity to explain its priorities and issue awards, in particular for CSR performance; via the Banque Populaire and Caisse d’Epargne Development ● divisions, Groupe BPCE coordinates a policy of dynamic partnerships with several associations, representative federations and trade unions representing the various regional economic players (local officials, CEOs, real estate professionals, stakeholders in the social and solidarity-based economy, the medical-social and healthcare sectors, social housing managers, self-employed professionals, craftsmen, small retailers, franchisors, entrepreneurs, farmers, etc.). A total of 116 partnerships had been established by both brands at end-2018, covering business, institutional relations and communication. Regular contact is maintained in a close relationship with each partner;

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Registration document 2018