BPCE - 2018 Registration document

NON-FINANCIAL PERFORMANCE REPORT Sustainable development built on our cooperative identity

Sustainable development built on 2.1 our cooperative identity

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2.1.1

A business model that creates lasting value and has confirmed its

solidity

products and services, including deposits and savings, investment, cash management, payment instruments, financing and insurance solutions. In keeping with its cooperative structure, the Group builds long-term relationships with its customers and helps them achieve their goals, and as such finances more than 20% of the French economy (1) . For more information, please see Chapter 1 of this document. MAIN CHALLENGES IN OUR BUSINESS ENVIRONMENT Groupe BPCE’s ability to serve its customers and create value is significantly influenced by the environment in which it operates: a global economy facing considerable challenges – particularly on the environmental front – sweeping changes in society, as well as changing and increasingly strict regulations in Europe.

This section describes how we create sustainable value, the features of our business model, the environment in which Groupe BPCE operates and the resources we use.

OUR MAIN ACTIVITIES Groupe BPCE conducts all banking and insurance businesses through its two main cooperative networks – Banque Populaire and Caisse d’Epargne – and their subsidiaries. It is the second largest banking group in France and has a strong local presence. Its 105,000 employees serve 30 million customers, including 9 million cooperative shareholders. Our companies adapt their banking and insurance business as closely as possible to the needs of individuals and regions. With 14 Banque Populaire banks, 15 Caisses d’Epargne, Natixis and Banque Palatine, Groupe BPCE offers its customers a full range of

21.1% market share in loan outstandings, all non-financial sector customers combined (source: Banque de France, Q3 2018). (1)

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Registration document 2018