BPCE - 2018 Registration document
1 PRESENTATION OF GROUPE BPCE Groupe BPCE’s business lines
These initiatives are in line with Natixis Assurances’ ongoing efforts to promote sustainable development for more than two years now. It also decided to exclude investments in issuers that do not observe the ESG criteria set out in its strategy. Underlying insurance NBI improved 8% to € 790 million in 2018. No. 3 bancassureur in France (2) 95% of customers satisfied with claim settlement
In 2018, the Banque Populaire and Caisse d’Epargne auto insurance policies, Banque Populaire multi-risk home and legal protection policies, and Quintessa, Millevie Premium and Mille Vie Infinie life insurance policies were all awarded “Label d’Excellence” certification by Les Dossiers de l’Epargne (1) . Committed as ever to combating global warming, Natixis Assurances aligned its investment policy with the Paris Agreement climate goals in 2018. Nearly 10% of its investments each year will be made in green assets, with a target of 10% of AuM by 2030. Non-life insurance The #INNOVE2020 transformation program was launched with the aim of setting up the non-life insurance platform for Banque Populaire and Caisse d’Epargne individual and professional customers by 2020. Natixis Assurances was the first French insurer to offer instant claim settlement, based on the “instant payment by credit transfer” service launched in 2018 by Natixis Payments. Personal insurance At the end of Project Move#2018, the new joint Caisse d’Epargne/Banque Populaire CRM platform (“CERC”) became operational. In order to serve customers as quickly as possible, CRMs have a smart helper to assist them with document searches.
A new à la carte motorcycle/scooter insurance offer was rolled out in the Caisse d'Epargne network, with a choice of two scooter insurance policies (CYCLO) and three motorcycle insurance policies (MOTO) for a total of five different customer profiles. Non-life insurance revenue climbed 7% to € 1.5 billion in 2018.
Personal insurance revenue was up 1% in 2018. Unit-linked vehicles made up 44% of net inflows and 33% of gross inflows (direct business). Assets under management came to € 60.1 billion (o/w € 14 billion in unit-linked assets).
SPECIALIZED FINANCIAL SERVICES The Specialized Financial Services division ramped up synergies
it launched an initiative called Spark2020 to overhaul the customer
with the Banque Populaire and Caisse d’Epargne networks and experience in 2018. furthered a strategy of innovation and digital transformation aimed at improving operational efficiency and customer satisfaction. Its ambition: to become a full-digital enterprise by 2020. To that end,
Specialized Financial Services saw NBI growth of 6% this year, fueled by payments (+16%). Financial services revenue picked up 2%, driven by employee savings. Specialized financing revenues rose 4% on the back of leasing and sureties & guarantees.
Employee Savings Natixis Interépargne is a top-tier player in employee savings and pensions in France (company savings plans, collective pension plans, with more than 73,000 corporate customers, nearly 3 million employee savings accounts (3) and € 32 billion in assets under management and custody (3) .
At the cutting edge of innovation, Natixis Interépargne has founded its approach on client feedback and continuous improvement. In 2018, it rolled out its digital offer to corporates and implemented educational solutions to help employees understand the financial markets and prepare for retirement.
Website (1) Based on 2017 revenue, Argus de l'Assurance 2018 (2) Internal analysis, 2018 (3)
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Registration document 2018
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