BIC - 2019 Universal Registration Document

OUR ENVIRONMENTAL, SOCIAL, AND SOCIETAL RESPONSIBILITY

Our social responsibility to our teammembers [NFPS]

3.4.2

SHARING OUR VALUES, LISTENING TOOUR TEAM MEMBERS

Perspectives ❯ BIC will continue its program of in-house surveys, with the goal of being attentive to its team members and implementing plans for improvement.

Challenges ❯ The Group’s philosophy “Honor the past, Invent the future” symbolizes for BIC a respect for its heritage, which is one of the keys to its success, as well as the way in which its team members build the future of the Group together. BIC’s heritage encompasses many aspects: an entrepreneurial spirit, products that have become icons within their markets, irreproachable quality, attention to detail, and the commitment of the teammembers who have built the BIC ® brand. This philosophy constitutes a central element of BIC’s culture and arises from the following five shared Values: Ethics, Responsibility, Teamwork, Simplicity and Ingenuity. BIC Values the opinions of all its team members and regularly seeks their views on the Group, their work environment and their perception of the Group’s programs. Approach ❯ Since 2005, surveys on engagement and adherence to values have been used to measure regularly the difference between the values as they are defined in the communication tools and as they are truly experienced by team members in the workplace, as well as the team members’ engagement and related factors like working conditions, individual recognition, independence, career opportunities and management effectiveness.

3.4.3

HEALTH/SAFETY IN THE

WORKPLACE  [NFPS]

3.4.3.1

Challenges, risks and opportunities related to teammembers health and safety  [NFPS]

For the Group, workplace safety means ensuring its team members’ physical and mental well-being by preventing accidents and occupational diseases. [NFPS Risk 4] BIC has identified the “health/safety in the workplace” risk as one of the major CSR risks resulting from its operations. BIC’s operations, both industrial and commercial, expose its workers to various professional risks (physical, chemical, psychosocial, biological, ergonomic) that differ from function to function (headquarters, factories, sales force). For the Group, a commitment to improving safety in the workplace is a key factor for team members engagement, helping build loyalty among the work teams. The information presented in this chapter on health and safety in the workplace concerns all of the Group’s activities.

Performance ❯ The Engagement and Adherence to Values Survey

The Engagement and Adherence to Values Survey in 2018 covered 11,053 team members (permanent and temporary team members under contract) with a participation rate of 93%. 2018 saw an 84.3% overall engagement index versus 83% in 2016 (+1.3 point). Special tools were developed, and coaching was offered to help managers define local action plans in response to the survey results.

TEAMMEMBERS SECURITY RELATED TO GEOPOLITICAL RISKS

Since 2018, BIC Middle East has launched Travel Tracker, a service provided in partnership with International SOS. This service offers team members comprehensive information and support before and during travel, automatically linked to their travel booking. It prepares them for their visit by providing information on any potential health, security, political or climate risks. It also includes emergency services through which BIC can be notified in case an unforeseen event occurs while an employee is traveling. Team members can also seek help if they find themselves in danger, have questions or need medical support during their trip. This initiative is part of a proactive strategy to mitigate risk by keeping safety and security top of mind.

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• BIC GROUP - 2019 UNIVERSAL REGISTRATION DOCUMENT •