Atos - Registration Document 2016

D Corporate Responsibility

D.1 Extra financial performance inAtos 2019 Ambition

Aspects

KPIs

GRI

Chapter

2. Reinforce value for clients through sustainable and innovative offers Client satisfaction Net Promoter Score

G4-PR5

satisfaction D.3.1.1 Permanent improvement of the client improvement of the client satisfaction D.3.1.1 Permanent D.5.2.4 Main opportunities and specific risks sustainability challenges of clients through offerings D.3.2 Meeting D.3.3 Shape the digital future with the Group partners D.4.3 Responsible company in the territorial anchor D.3.1.3 Innovative approach of sustainable business D.5.2.4 Main opportunities and specific risks D.3.4 Generating value for clients through sustainable and innovative solutions D.4.1.2 Data Protection

Results of surveys measuring customer satisfaction

G4-PR5

Innovation

Financial implications and other risks and opportunities for the organization’s activities due to climate change Development and impact of infrastructure investments and services supported

G4-EC2

G4-EC7

Customer innovation workshops delivered in GBUs

AO10

Total Revenue of “sustainability offering” AO7

D

Digital Transformation Factory

AO12

Data protection and Security

regarding breaches of customer privacy and losses of customer data Total number of substantiated complaints G4-PR8

Information security

AO3 AO3

D.4.1.3 Asset Protection D.4.1.3 Asset Protection

Percentage of coverage of ISO 27001 certification

3. Strive for exemplary business within the all Atos’ sphere of influence Compliance and ethics Percentage of management employees trained in Code of Ethics

G4-SO4

D.4.1.1 Compliance

actions taken Confirmed incidents of corruption and Monetary value of significant fines and total number of non monetary sanctions for non compliance with laws and regulation Direct Economic Value generated and distributed

G4-SO5

D.4.1.1 Compliance

G4-SO8

D.4.1.1 Compliance

Local impact and communities

G4-EC1

A.1 Revenue profile D.4.3 Responsible company in the territorial anchor G.7.3 Dividend policy D.2.2.2 Promote diversity D.2.1.1 Attract and develop people A2. Revenue Profile D.4.3 Responsible company in the territorial anchor G.7.3 Dividend policy A2. Revenue Profile D.4.3 Responsible company in the territorial anchor G.7.3 Dividend policy

from the local community Proportion of senior management hired Total number of employees recruited

G4-EC6

G4-EC6

Community investments

G4-EC1

Financial assistance from governments

G4-EC4

Proportion of spending on local suppliers

G4-EC9

4.2.1 A permanent dialogue with Atos suppliers

Atos | Registration Document 2016

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