Assystem - 2018 Register document

NON-FINANCIAL INFORMATION STATEMENT CSR-BUSINESS ETHICS GOVERNANCE AND STRATEGY

Main risk mitigation measures

Type

Impact

KPIs

2017 25%

2018 27%

Comments The main diversity and gender balance agreements were rolled over in 2018. Mobilisation behind these two pillars of HR policy has started to deliver results, paving the way for more ambitious objectives (see Section 4.3.2).

Opportunities • Use diversity as a hallmark

Chapter(s)

• Unequal treatment • Impact on Assystem’s

• Creation of “Mission Handicap” • Second three-

Diversity/ discrimination

Gender balance (% of

Chapter 3, Section 3.3.2

women) Diversity

and a driver of innovation and competitiveness

2%

2.2%

reputation and employer brand

year agreement concerning disabled employees

• Increased employee

• Failure to fulfil human rights commitments

motivation and engagement

• New gender equality

agreement with objectives for 2020

• Incredible Women

programme

3

• Pledge to

uphold the UN’s Women’s Empowerment Principles social inclusion policy

• Diversity and

• Adopt safety reflexes as a

• Damage to Assystem’s image as an employer • Deterioration

• Health and safety charter • ISO 45001 certification in France, OHSAS 18001 certification internationally • Dynamic safety initiatives (live chats, safety inspections, etc.) • Psychosocial risk prevention

Workplace accident frequency rate

3.13

2.17

Significant reduction in security events and accidents at material entities

Chapter 3, Section 3.3.4

Workplace health and safety/psy- chosocial risk prevention

matter of course

• Improve working

conditions and the quality of working life

of client safety performance (including under criminal law)

(in terms of number of employees)

• Legal risks

• Direct and indirect employee-

related costs • Higher absentee rate

and support programmes

Create value for clients and society Mismatch • Inability to pursue the

• Dedicated key account governance system • Imagine innovation programme • Internal and external innovation competitions • Framework agreements

• New

Revenue

€341.3m

€391.3m The strong

Chapter 3, Section 3.4.1

14.6% revenue growth shows that Assystem’s offer remains aligned with demand and, above all, is adapting to keep pace with the market.

technology- based offers (digital engineering) • Approaches based on industry-specific challenges (safety, operating security, etc.) • More attractive to young graduates

between the offer and the market

Group’s strategy

• Disruptive approach by certain competitors • Loss of market share

with academic research chairs • Partnerships with start-ups • Cross-functional and industry- specific expertise centres • Annual client satisfaction survey (nuclear) • Alliances with clients and value propositions • Regular CSR ratings (EcoVadis)

• Client

• Negative impact on

Client satisfaction rate EcoVadis score

93%

90%

The main clients have confirmed their high levels of satisfaction and confidence in Assystem Our CSR strategy puts us in the top 5% of comparable companies

Chapter 3, Sections 3.1.1 and 3.4.2

Service quality and client relations risks

satisfaction and retention

margins and operating profit

• Brand image and Group attractiveness

67/100 – Gold status

69/100 – Gold status

• Regulatory compliance • Difficulty in

retaining clients and attracting new ones

based on EcoVadis rankings

43

ASSYSTEM

REGISTRATION DOCUMENT 2018