Aéroports de Paris - 2019 Universal registration document
REAL ESTATE ASSETS AND FACILITIES
BUSINESS OVERVIEW
PERSONS RESPONSIBLE FOR THE UNIVERSAL REGISTRATION DOCUMENT AND ANNUAL FINANCIAL REPORT
STATUTORY AUDITORS
RISK AND MANAGEMENT
INFORMATION ON THE COMPANY
ORGANISATION CHART
REVIEW OF THE FINANCIAL POSITION AND INCOME
EQUITY AND CASH FLOWS
INFORMATION CONCERNING TRENDS
During the year, in 2019, major sporting events resonated again and entertained our travellers most avid for sporting competitions like the women’s football World Cup, Roland Garros, the Tour de France or the rugby World Cup on the 226 AirportTV screens in partnership with JCDecaux Airport Paris. An innovative and unprecedented experiment was conducted in terminal 2E during the rugby world cup giving passengers access to the sound of the games on their smart phone. In addition, in Hall L of Terminal 2E at Paris-Charles de Gaulle, the Instant Paris free salon and its 1,000 sq.m. offer a beautiful area for relaxation to connecting passengers: free access to a library, a KAPLA game room, a large work table, etc. in a calm, comfortable and elegant “Haussmannian” atmosphere. In addition, in this same area there is a “YOTELAIR” hotel with 80 rooms and a restaurant, including family rooms and rooms designed for people with reduced mobility, where people can sleep in a real bed for a few hours or a night or simply take a shower. For passengers desiring a cultural moment, the Espace Musées, accessible free of charge from the M gates of Terminal 2E at Paris-Charles de Gaulle, displays original artworks loaned by major French museums, with exceptional exhibitions held throughout the year, in partnership notably with the Louvre and Orsay Museums and the Château de Versailles, among other renowned institutions. In April 2019, this space welcomed an exhibition entitled “Voyages d’Explorateurs” showing a selection of major artworks from Africa, Asia, Oceania, and the Americas from the Musée du Quai Branly – Jacques Chirac; then, in November 2019, an exhibition entitled “La Traversée de Paris de Frank Horvat” presenting photographs highlighting the value of the city of Paris. Finally, so our passengers can receive many tips about their stay in Paris, our information counters are dedicated to touristic and cultural information in partnership with the Regional Tourism Committee of Ile- de-France. More efficient traffic flow Paris Aéroport has made reducing waiting times one of its major everyday commitments. Once again this year, the waiting times before security checks at Paris-Orly and Paris-Charles de Gaulle did not exceed 10minutes in 90% of cases. It is essential to inform passengers in real time about the estimated waiting times: this is done by a display system, used at most security screening checkpoints in both airports, to enable travellers to see their time to pass the controls before they arrive in the zones. To reduce waiting times as much as possible at police checkpoints, which remains a key issue, more than one hundred PARAFE control gates, for automatic fast passage at external borders, are still to be deployed in all terminals, with the implementation of the facial recognition PARAFE II, approved by the Ministry of the Interior. The PARAFE system, which was implemented by the French Ministry of the Interior, Overseas, Local Authorities, and Immigration, enables passengers to cross the border more rapidly, independently, completely free of charge and without any prior enrolment in the scheme, thanks to automatic gates, electronic passports, and facial recognition between the passenger and their passport. The use of this technology aims to ensure more efficient passenger flow through border controls while guaranteeing a very high level of reliability.
Parents and families with young children can take advantage of preferential lines to bypass the security controls at most of the security checkpoints at Paris-Charles de Gaulle and Paris-Orly. These preferential lines are recognisable by funny little characters smiling at children and
adults, brandishing the colours of the Paris Aéroport brand. The best experience for all of our travellers
For access to and from Paris and the two platforms of Paris-Charles de Gaulle and Paris-Orly, Paris Aéroport continues to facilitate the experience. In addition to Roissybus and Orlybus, the Le Bus Direct service is a premium solution put in place with Keolis: air-conditioned buses, Wi- Fi connection, USB jacks, luggage handlers at stations, etc. In addition, real-time information on waiting times and possible disruptions may be consulted at www.lebusdirect.com and at each stop, each traveller can download their ticket on their smartphone. Upon their arrival, our customers have access to many practical services: ◆ La Poste, via its offices in each airport, offers many solutions specifically designed to serve our passengers’ needs: stamping machines available 24/7 for letters and packages, last minute gifts and the possibility of renting small private meeting rooms; ◆ SAFE BAG: travellers who need to protect their baggage can find dedicated spaces in our terminals near the baggage check-in counters; ◆ Bagages du Monde: this is a secured baggage locker service located above the TGV station at Paris-Charles de Gaulle: a team is there to help store travellers’ baggage and clothing, or provide advice for purchasing a suitcase or certified cage for transporting their pet. A rental service offering pushchairs and car seats is also available for parents with young children for their stay in France; ◆ Photomaton cabins: photo booths and other services (photocopiers, printing, scanning, etc.) are available in most of the public areas of our airports, allowing travellers to print documents from their smart phone. In each boarding room, passengers, whatever their desires and the time available before departure, can relax thanks to a wide range of free services and entertainment areas available after passing security checks: ◆ play areas for the youngest (4 to 8 years old), with a glimpse of Parisian plazas or the airport world; ◆ PlayStation4 spaces, in partnership with Sony, where video game lovers can discover the latest PlayStation4 novelties or the great classics; ◆ Arcade Gaming areas for the more nostalgic passengers, showcasing the heroes of the first iconic video games of the 1980s; ◆ many pianos, where the most accomplished passengers can express themselves. For families travelling with very young children (0 to 3 years old), two baby rooms are available from the departure room for departures from Orly 3 and Orly 4 at Paris-Orly. Families can let their babies take naps (in cradles), feed them (using bottle warmers) and relax together in these rooms. Eventually, similar deployments in other departure lounges can be explored.
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AÉROPORTS DE PARIS ® UNIVERSAL REGISTRATION DOCUMENT 2019
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