Aéroports de Paris - 2019 Universal registration document

REAL ESTATE ASSETS AND FACILITIES

BUSINESS OVERVIEW

PERSONS RESPONSIBLE FOR THE UNIVERSAL REGISTRATION DOCUMENT AND ANNUAL FINANCIAL REPORT

STATUTORY AUDITORS

RISK AND MANAGEMENT

INFORMATION ON THE COMPANY

ORGANISATION CHART

REVIEW OF THE FINANCIAL POSITION AND INCOME

EQUITY AND CASH FLOWS

INFORMATION CONCERNING TRENDS

Under CONNECT 2020 1 , Aéroports de Paris intends to consolidate and continue the development of its retail activities via three strategic priorities: ◆ providing the ultimate Parisian shopping and dining experience by: ◆ standardising the offering within the international terminals through six major projects at Paris-Orly and Paris-Charles de Gaulle between 2016 and 2020. The first 2016 milestones of this major development approach were met including, at Paris-Charles de Gaulle, the start of the first steps in the redesign of Hall K of Terminal 2E and completion of the redesign of the international area of Terminal 1 (an intermediate step prior to the project to link the international terminals). In 2019, the main changes were the optimisation of the offering on Hall K, the continuity of the redesign of Hall L and the opening of the Orly junction, ◆ continuing to enhance the brand portfolio, notably via the three strategic families (Beauty, Fashion & Accessories and the French Art of Living). In 2019, several new brands enhanced our retail (Louis Vuitton, Céline, Rimowa) and restaurant portfolios (Teppan with Thierry Marx, a new restaurant with Guy Martin: “The French Taste...”). In addition to these openings, many new temporary points of sale were opened to boost retail activity, including both shops and restaurant, ◆ standing out from the competition on service quality;

◆ developing brand awareness before arrival at the airports by targeting frequent flyers and international customers; ◆ continuing to capitalise on the economic model by rolling it out in the catering businesses (through the creation of a fast food joint venture with SSP, EPIGO), and sensibly expanding the field of action of joint ventures outside our platforms. The implementation of this strategy, combined with the creation of additional retail surfaces and the ongoing improvement of the passenger traffic mix, should allow the Group to achieve revenues per departing passenger of €23 for airside shops on a full-year basis after the infrastructure projects have been delivered in 2021 (delivery of the Terminal 1 junction at Paris-CDG in 2021). Lastly, in April 2019, the Group published a certain number of insights and medium-term forecasts in terms of revenue per passenger for the retail activities in Paris. Sales/Pax from airside Shops and Bars & Restaurants (including airside restaurants) could reach €27 in 2025. These forecasts do not, however, constitute new targets but translate a vision which supplements the Connect 2020 plan, based on Aéroports de Paris’ proposals for the next 2021-2025 Economic Regulation Agreement, for which the content is liable to change up to its signature.

05

Change in the total area dedicated to retail

2019

2018

(in thousands of sq.m.)

Airside shops

34 24

29 22

of which, shops in International areas of which, shops in Schengen areas

6 4 7

6

of which in mixed areas

Landside shops

6

Bars and restaurants

25

23

Industrial services revenue Industrial services include the production and supply of heat for heating purposes, through the use of thermal installations and hot water distribution networks, the production and supply of cold for the air conditioning of installations, through the use of refrigeration stations (powered by electricity) and cold water distribution networks, the supply of drinking water and the collection of waste water, waste collection and the supply of electricity. Most of the electricity used at the airports is purchased externally, although Groupe ADP does have some generating capability to cover its aviation facilities immediately in the event of an interruption in supply.

Correct traveller information throughout the traffic flow

One telephone number (39 50) is available in French and English, 24/7, for all departing and/or arriving customers at the Paris-Orly and Paris-Charles de Gaulle platforms. All travellers may thus, if they choose, be guided by the local interactive server to rapidly obtain answers to their questions, or directly speak with one of our advisers. Given the increasing, permanent need for connection for travellers, Groupe ADP, supported by its service provider, Hub One, has set up an extensive, high quality Wi-Fi network that guarantees free access to the internet for passengers and people accompanying them. Over 100 touch screen information terminals have been set up at our two Parisian airports, in departures and arrivals, so that travellers can access to a wide range of information (location of services, hotels, shops, access and local transport, etc.) in an interactive way and in 11 languages. On these same terminals, passengers can scan their boarding cards to monitor the status of their flight in real time.

The passenger service offering The passenger service offering

Continuously seeking to improve the traveller’s experience and thus the level of satisfaction with our airports, Paris Aéroport each year enriches the range of services offered to passengers, by best adapting to changes in their needs.

1 See the section on "Strategy relating to retail activity" in this chapter.

67

AÉROPORTS DE PARIS ® UNIVERSAL REGISTRATION DOCUMENT 2019

Made with FlippingBook Publishing Software