Aéroport de Paris - 2018 Registration document

BUSINESS OVERVIEW 06

PRESENTATION OF THE ACTIVITY

strikes that affected airport access. In response, the deployment of the new automated PARAFE border control gates, with digital fingerprint and facial recognition, was accelerated, and the waiting conditions for passengers at police and security controls were improved (layout of spaces, lighting, climate control). Moreover, a support program for the airports’ transformation was implemented: creation of a dedicated “ParisAeroportChange.Fr” site, “Paris Fashion Chantier” designer cladding of work partitions, staff reinforcements. Amongst the major improvements in 2018, we can note the roll out in June 2018 of the Bienvenue à Paris (Welcome to Paris) hospitality project, which has reworked the welcome extended to passengers throughout their journey through the terminal. The first results of the Paris-Orly transformation have been seen (early commissioning of the junction building and extension to Hall 1). In the Skytrax ranking, Paris-Charles de Gaulle is in 37 th place/100; it figures in the TOP 10 best airports of the world for Shopping and the best terminals with Hall M. Paris-Orly enters the rankings for the first time (present in the TOP 10 best airports welcoming between 30 and 40 million passengers). Groupe ADP’s challenge today is to improve its competitive position, both Achievement of Groupe ADP’s goals is made possible by the commitment and involvement of employees who share these goals and common values. With respect to working and management methods, the Group intends to change managerial practices by laying the foundation for a shared culture to encourage operating modes carrying accountability, transversality and cooperation. The “Attitude Manager” project organises training for all managers, combined with a major in-house mobility programme to promote career development within the Group and internationally. In addition, a set of measures is being deployed to change individual practices, assist teams with transformation projects and adapt the overall organisation. Groupe ADP intends to increase the level of employee satisfaction and commitment reflected in the results of surveys carried out by the independent institute “Great Place toWork”. As components of mediation in the customer relationship, new work uniforms created by the designer Jean-Charles de Castelbajac were presented to employees, notably during the exhibition organised in the registered office entry hall, at Paris- Charles de Gaulle airport. PROMOTE GROUPE ADP BRANDS This two-tier identity, the Group brand “Groupe ADP” and a traveller’s brand “Paris Aéroport”, helps increase awareness of the Group among its customers and partners, both in France and abroad, as well as unite employees. With its Paris vous aime (Paris loves you) signature, the Paris Aéroport brand launched in 2016 directly targets passenger-customers in the Paris airports and expresses the commitment to welcome themwith the highest standards of hospitality. With its “Groupe ADP, sharing new horizons” signature launched at the end of 2018, the new Groupe ADP corporate brand platform targets all the other audiences, including primarily employees, but also airlines, regions, and all other partners with which the Group cooperates within its ecosystem. The Group aims to consolidate its leadership role in the industry and assume its development ambitions in France and abroad. in the Skytrax ranking and the ASQ/ACI survey. ENCOURAGE EMPLOYEE DEVELOPMENT

airport platform departments, the implementation of the ORLY2020 transformation project began in 2018 with the launch of a new functional organisation in February. The new operational organisation became effective in January 2019 with the creation of an APOC (AirPort Operations Centre), as a single command centre. In parallel, the gradual implementation of the CDG2020 project, for Paris- Charles de Gaulle, and LBG2020 project, for Paris-Le Bourget, continued. These transformation projects aim to boost operating efficiency, the consistency of operating procedures and the transversality of processes. 2018 also saw the creation of the Services, Logistics and Purchasing Department with the merger of the Purchasing Department, the Services to the work environment department which centralises the services offering available to employees and the Logistics Department which manages the entire logistics chain. Lastly, the Ethics Department, reporting to the Chairman and CEO and the Citizen Commitment Department, reporting to the Group Secretary General, were created at the end of 2018. These ongoing organisational and cost control changes will contribute to achieving the objective of a 10%-15% reduction in operating costs per passenger for the regulated scope between 2015 and 2020 (initial target of -8% revised in February 2019). IMPROVE FINANCIAL PERFORMANCE The Group has set itself the goal of increasing its consolidated EBITDA by 30% to 40% over 2014 levels and of achieving Return On Capital Employed (ROCE) for the regulated scope at the level of the Group Weighted Average Cost of Capital (WACC) of 5.4% while guaranteeing robust, high-quality service. This objective has been revised in February 2019 (ROCE 2020 target between 5.6% and 5.8%, see Chapter 9.3). The objectives will be met thanks to strict financial discipline, the continued search for savings and a strategy aimed at getting the most out of the retail model and increasing the value of the real estate assets portfolio. In view of this, in 2018, the Group notably acquired the entire Dôme, a group of eight office buildings in Roissypole, at Paris-Charles de Gaulle airport. ATTRACT: Target excellence Among other things, this strategic priority includes improving the competitiveness of the Paris-Charles de Gaulle hub with a new fee structure, an investment plan to improve hub operations and better quality of service for all passengers. In addition, Groupe ADP pursues its dynamic human resources policy to promote employee development and collective commitment and develops a strong brand strategy to affirm its identity. BECOME THE FIRST CHOICE OF CUSTOMERS For the passenger who takes an intercontinental flight and chooses his “gateway into Europe” airport or his connection point, Paris faces competition from other major airports. In this context, CONNECT 2020 is intended help Groupe ADP towinmarket share through a proactive search for traffic via facilities performance, the appeal of its fee policy and its commitment to its customers. With the Connecting Clients 2020 , plan the Group is committed to raising the quality of its service to that of the best European airports, to providing the best of the Parisian experience through a distinctive retail and services offering and to simplifying and personalising the customer relationship by building on a reinforced digital strategy. In 2018, customer satisfaction weathered the challenging environment well: it showed an improvement compared to 2017, despite the difficulties of waiting times at police controls as part of the tightened security measures, the construction works projects in the operating terminals and

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AÉROPORTS DE PARIS ® REGISTRATION DOCUMENT 2018