ASSYSTEM_Registration_Document_2017

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2017 CORPORATE SOCIAL RESPONSIBILITY REPORT (CSR)

STAKEHOLDER MAPPING

In this way, we intend to create the necessary conditions for lasting, responsible and shared business growth. In 2017, we reviewed the stakeholder map, classifying them according to their degree of influence over the Group, the legitimacy of their demands and expectations, and the urgency with which these need to be addressed.

Interactions

Expectations

Dialogue method

• Frequent and recurring dialogue to partner them in implementing their strategy and addressing their business challenges • Annual satisfaction survey covering 300 clients. 90% satisfaction rate • Joint participation in conferences and symposia on future developments in our businesses • EcoVadis Gold CSR rating • Engagement survey every two years • High quality dialogue with employee representatives • Live chats with senior management

Our clients are our main source of business referrals. Thanks to them, we generate revenue and create value. Our clients’ business environment influences our business. Our agile business model and ability to adapt to their environment are essential. Our employees are essential to our value creation process. We need to develop their employability and promote an open and flexible work environment. They enable us to access new techniques and skills in order to win new contracts. We create groups to work together on long- term projects. There is a shortage of qualified engineers and it is therefore important for us to make Assystem an attractive employer brand. Attracting and hiring talent is crucial to support our growth. Our competitors are in direct competition with us. We operate in the same markets, bid for the same contracts and “source” the same candidates. We offer competing innovations and technological solutions to clients. It is important that we continue to present competitive, attractive and differentiating bids in order to win contracts. The support of our shareholders is critical to the Group’s medium-term development. They want to be informed about our major decisions and core strategies. They expect us to meet the highest standards of corporate governance, in accordance with the AFEP- MEDEF Code. Our partners are strategic and complementary.

• Deliver projects • Engagement and service quality • Compliance with safety, security and environmental imperatives • Innovative technological solutions

Clients

• Interesting engagements • High quality management • Competitive remuneration • Attractive employer • Skills development • Workplace wellness

Employees

• Joint projects built around innovative solutions • Shared project governance • High quality client service • Interesting projects • Career paths and development opportunities • Quality of work life and attractiveness (pride in their employer) • Comply with the principles of healthy competition • Contribute to the public debate and industry discussions in order to drive advances in our disciplines and in professional practices

• Creation of project teams to work on common solutions

Our partners

• Presence on engineering school campuses • Sponsoring partnerships with selected schools • Social media presence • Presence at job fairs • Media relations (employer brand) • Continuous dialogue with competitors, some of which are also partners • Membership of industry organisations (Syntec Ingénierie) • Participation in conferences, debates and trade fairs. • Publication of the reports required under the applicable regulations • Organisation of • General Meetings • Organisation of investor and analyst meetings • Code of Conduct • Securities Trading Code of Conduct

Candidates

Our competitors

• A sustainable business model • Recurring performance • Ethical practices • Transparency about financial and other issues

Shareholders

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ASSYSTEM

REGISTRATION DOCUMENT 2017