ADP // Universal Registration Document 2022

Presentation of the Group

Group activities

FACILITATION SERVICES ON THE CITY SIDE Upon arrival at our airports, passengers can benefit from a wide range of practical services: ◆ luggage storage: Bagages du Monde offers a secure luggage storage service above the Paris-Charles de Gaulle TGV station. They are able to take custody of the luggage and personal effects of passengers, and also advise on the purchase of luggage or an approved pet crate. The rental of strollers and car seats is also possible for families to facilitate their stay in France; ◆ luggage wrapping: passengers wishing to protect their luggage can go to the Bag Wrap areas close to the entrance doors and check-in counters; ◆ La Poste: with offices in each airport, offers many products and services tailored to the needs of travellers: postage machines available seven days a week, 24 hours a day for letters and parcels, gift-souvenirs and rentals of small private meeting rooms. Letter boxes are also available city-side at all terminals; ◆ Photomaton: provides photo booths and other services (copying, printing, scanning, etc.) in most of the public areas of our airports, offering travellers the possibility of printing documents from their smartphone; ◆ Adequat: dispensers of hygiene products and basic necessities, available in the vast majority of the toilet blocks in our terminals. A SPECIAL WELCOME FOR ALL OF OUR CUSTOMERS Sustainability of the “Welcome to Paris” initiative The deployment of the “Welcome to Paris” reception and information program was completed in 2019 and is continuing at the other Parisian airports. Groupe ADP has put in place, throughout the terminals, on departure and arrival, before and after security checks, many agents whose job is to welcome and proactively provide information to travellers, reaching out to make their transit through our airports a successful and positive experience. On arrival, travellers looking for expert advice about their stay in the capital can turn to tourist and cultural information counters, offered in partnership with the Île-de-France Regional Tourism Committee. Entertainment services While waiting for their flight in the boarding lounge, passengers still have access to a wide range of free entertainment services: ◆ PlayStation5 spaces, as part of a renewed partnership with Sony, where all video game enthusiasts can discover the latest innovations and the great PlayStation5 classics; ◆ Arcade Gaming areas for the more nostalgic passengers, showcasing the heroes of the first iconic video games of the 1980s;

In a world where travellers are increasingly connected and use smartphones, Groupe ADP has deployed various mobile and remote digital tools to ensure fast and efficient access to information at all times. The official website www.parisaeroport.fr is accessible in mobile format and in eleven languages. The Paris Aéroport mobile app, downloadable via Apple Store (iPhone) and Google Play Store (Android) now has more than 2.45 million downloads. It is constantly updated to better support passengers in an efficient and personalised way, before, during and after their journey: ◆ in the organisation of their travel and their stay, to save time: the “My Travel Assistant” feature ensures the personalisation of the experience in one click, and gives access to the details of their flight with all the essential information up to the boarding gate: flight status, departure terminal, check-in area, boarding gate, etc. It provides an interactive map of location in the terminal, a comparison of the different means of transport to the airport (estimated travel time, fares, etc.), and access to various commercial offers and services accessible from the departure terminal. You can also book your airport car park and many services online. The application also offers the possibility of interacting, live and in video, with the advisors of the shops at the airport; ◆ with real-time information: the passenger (and their accompanying persons) has access to the latest data relating to their flight via a smartphone notification system (boarding gate, flight status, etc.). Everyone can directly view their parking reservation access code associated with the Travel Assistant on the screen. In addition, travellers can find most of the information they need for their trip on their Apple Watch. On arrival at our airports, international travellers can obtain an almost instantaneous translation of the signage panels using the translator integrated in the Paris Aéroport app (from French/English to nine other languages). From its mobile app and website, Paris Aéroport offers a wide range of bookable services via its online store. For access by car, customers can reserve a parking space online in 16 official car parks at Paris-Orly and Paris-Charles de Gaulle. They can also book their flight, car rental or hotel at any time, regardless of their destination, anywhere in the world, prior to their departure, thanks to our partnership with the MisterFly platform. Additional services, such as the reservation of PCR tests for connecting passengers are also available via the online shop. Meet and greet In addition, passengers who wish to benefit from personalised “à la carte” and premium support can request the Meet & Greet by Extime service, on departure, arrival or in connection. They can find contact details on the Paris Aéroport website in the “VIP travel” section. This service offers them the possibility of being escorted on their journey (assistance with luggage, tax refunds, passage of security checks, etc.), in the language of their choice.

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AÉROPORTS DE PARIS / UNIVERSAL REGISTRATION DOCUMENT 2022