PERSONS RESPONSIBLE FOR THE REGISTRATION DOCUMENT AND ANNUAL FINANCIAL REPORT
SELECTED FINANCIAL INFORMATION
INFORMATION ON THE COMPANY
REAL ESTATE ASSETS AND FACILITIES
REVIEW OF THE FINANCIAL POSITION AND INCOME
EQUITY AND CASH FLOWS
Risks linked to the safety of people and goods
RISK MONITORING AND MANAGEMENT
Regarding the protection of persons and facilities, the prevention policies are proposed by the Airport Security, Risk Management and Compliance Division and the Airport Operations Executive Management to the airport divisions. This concerns, in particular, measures relating to fire protection in Establishments Open to the Public and health protection. In terms of occupational health and safety conditions, the directions in the mobilisation plan defined in 2015 are reaffirmed: the risks relating to attacks and anti-social behaviour, the risks involved in transfers and psycho-social risks. In addition, a new strategy was defined in 2017, in order to move from the idea of workplace safety to a prevention culture shared at all levels. Numerous actions were implemented to reinforce prevention management: an action plan to reduce travel risks, a guideline for managerial practices on occupational health and safety; a training module and guide for managers on how to take human factors into account in transformation projects. Bimonthly updates in the Executive Committee include data from subsidiaries and subcontractors on the main work projects. A specific action plan has been implemented for these projects. With regard to employees internationally, the Risk Management & Compliance Division supervises the protection system for group expatriates on long- and short-term assignments. This system is described in the travel policy which was updated in 2017. Training about awareness of safety abroad is given regularly. With a view to optimising passenger experience in the airport and securing revenue targets for the Company, the Customer Division is tasked with ensuring the development of commercial activities. To achieve this, the Customer Division has deployed a “Connecting client 2020” strategy that revolves around four principles: raise the quality of service to the level of the best European airports; increase the number of destinations offered from and to Paris; simplify and personalise the customer relationship, in particular by means of digital; propose the best of the Parisian experience, through a unique offering of retail and services. The development of the retail activity is based on an economic model either of joint ventures, owned by Aéroports de Paris and by a specialist in the business, or of direct management by the brands. See Chapter 6 “Business overview”. RISK MONITORING AND MANAGEMENT
The protection of people (customers, employees, partners) and installations is a priority for Groupe ADP. Notably as a company receiving the general public, Aéroports de Paris is required to implement a certain number of protective measures: fire safety measures in public areas, the construction of car parks and access roads in compliance with the Highway Code and road safety rules, accessibility of all facilities for the disabled and persons with reduced mobility, etc. Violation of these rules is likely to jeopardise people’s safety and engage the liability of Aéroports de Paris – it could also lead to the suspension of the administrative permissions required for operation.
Risks related to retail revenue
Retail activities are sensitive to traffic, the economic, competitive and regulatory environments (health policies tend to limit the consumption of tobacco and alcohol, etc.), to customer consumption modes, and to passenger experience in the Parisian platforms (offers of goods and services, waiting times). The decrease in revenue from retail activities could have an adverse impact on group revenue.
AÉROPORTS DE PARIS REGISTRATION DOCUMENT 2017
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