ADP // 2021 Universal Registration Document

PRESENTAT I ON OF THE GROUP

GROUP ACTIVITIES

on all Paris-Orly and Paris-Charles de Gaulle terminals. On a daily basis, we strive to limit so-called “general” announcements to those reserved primarily for information related to safety and security and for emergency situations. Thus, boarding announcements are gradually limited and only broadcast near the boarding gates concerned. To assist these changes, informative messages are visible along the paths to reassure passengers and encourage them to follow the status of their flight presented on the dedicated screens or via digital tools such as the Flight Assistant mobile app provided by Paris Aéroport. To go further in the hospitality approach, a musical atmosphere was provided this year in the shopping areas of Hall K in terminal 2E at Roissy and at Orly 3. In addition, passengers who wish to benefit from personalised à la carte and premium support can request the My Concierge service, on departure, arrival or transfer, and on the Paris Aéroport website. This service offers them the possibility of being escorted on their journey (assistance with luggage, tax refunds, passage of security checks, etc.), in the language of their choice. As for families travelling with young children, they can continue to benefit from identifiable preferential queues thanks to small amusing characters that bring smiles to young and old, in the colours of the Paris Aéroport brand. This system is currently in place at most Inspection Filtration stations at Paris-Charles de Gaulle and Paris-Orly during school holidays. An optimal experience for all our passengers Upon arrival at our airports, passengers can benefit from a wide range of practical services: ◆ Bagages du Monde offers a secure luggage storage service above the Paris-Charles de Gaulle TGV station. They are able to take custody of the luggage and personal effects of passengers, and also advise on the purchase of luggage or an approved pet crate. The rental of strollers and car seats is also possible for families to facilitate their stay in France; ◆ Excess baggage: passengers wishing to protect their luggage can go to these areas close to the entrance doors and check in counters; ◆ La Poste, with offices in each airport, offers many products and services tailored to the needs of travellers: postage machines available seven days a week, 24 hours a day for letters and parcels, gift-souvenirs and rentals of small private meeting rooms; ◆ Photomaton offers photo booths and other services (copying, printing, scanning, etc.) in most of the public areas of our airports, offering travellers the possibility of printing documents from their smartphone; ◆ Adequat: dispensers of hygiene products and basic necessities, available in the vast majority of the toilet blocks in our terminals. While waiting for their flight in the boarding lounge, passengers still have access to a wide range of free entertainment services: ◆ PlayStation5 spaces, as part of a renewed partnership with Sony, where all video game enthusiasts can discover the latest innovations and the great PlayStation5 classics;

◆ Arcade Gaming areas for the more nostalgic passengers, showcasing the heroes of the first iconic video games of the 1980s; ◆ playgrounds designed for the little ones (ages 4 to 8), inspired by Parisian squares or the world of airports; ◆ numerous pianos, where virtuosos can play a few notes; ◆ the first foosball tables rolled out in 2020, produced and customised by Bonzini in the colours of Paris Aéroport. For parents travelling with very young children (0 to 3 years old), a new baby room has been inaugurated at Paris-Charles de Gaulle in Hall L of terminal 2E, in addition to the other two baby lounges already freely accessible in the boarding lounge (departures from Orly 3 and Orly 4) at Paris-Orly. These spaces are dedicated to relaxation. Families can let their children sleep (cradles) and they can feed them (bottle warmers). A wider roll-out of these lounges is still being studied to enrich the range of services for families. A “YOTEL AIR” hotel offers 80 rooms to allow passengers in transit to sleep a few hours, or to take a shower. For travellers keen on culture, the Espace Musées, which is freely accessible in Hall M of terminal 2E at Paris-Charles de Gaulle, offers a selection of original works on loan from the most renowned French museums, with exceptional exhibitions, in partnership with the Louvre, the Musée d’Orsay and the Château de Versailles, among others. At the beginning of 2020, the Espace Musées hosted an exhibition entitled La Traversée de Paris by Frank Horvat featuring photographs of the city of Paris. Given the closure of Hall M in 2021, the Museum area was not accessible in 2021. On arrival, travellers looking for expert advice about their stay in the capital can turn to tourist and cultural information counters, offered in partnership with the Île-de-France Regional Tourism Committee. Rewarding our most loyal customers Groupe ADP continued to develop its “My Paris Aéroport” loyalty programme. It now has nearly 1.3 million members. Free and 100% digital, it helps us to better know and understand our most frequent customers, to guarantee them a personalised experience while rewarding their loyalty. The programme offers various benefits to enhance their journey in our terminals: free access to very high-speed Wi-Fi, permanent discounts, special operations and points convertible into vouchers that can be used in partner shops and for online parking reservations, and preview information, but also in Air France miles or ACCOR points”. The loyalty card is digitised and accessible from the Paris Aéroport mobile app and can easily be added by the traveller to their (Apple) wallet. As part of the “2025 Pioneers” strategic roadmap 1 , the launch of Extime includes the deployment of an Extime Rewards and Extime Pass loyalty programme, which will be part of a unique and global digital ecosystem with the objective of stimulating demand upstream of arrival at the airport.

1

1 Announced at Investor Day on 17 February 2022 (see Section 5.1 “Significant events” of this document).

65

AÉROPORTS DE PAR I S / UN I VERSAL REG I STRAT I ON DOCUMENT 202 1