ADP // 2021 Universal Registration Document

PRESENTAT I ON OF THE GROUP 1 GROUP ACTIVITIES

◆ a field of expression mainly in the reserved areas of the airports in places called “Boutique Terminaux”, which aim for excellence in design and architecture, in service and hospitality, and in brand and concept offerings. This new, more encompassing strategy of retail and hospitality in the reserved areas has led to a change in the definition of revenue per passenger, which will now include all commercial activities in the reserved areas: shops, bars & restaurants, foreign exchange & tax refunds counters, trade shows, VIP receptions, advertising and other paid services. The objective is to increase, using this new scope, from €25.3 per passenger in 2021 to €27.5 per passenger in 2025. As a reminder, the definition of sales/Pax until 2021 was as follows: revenue from airside shops divided by the number of departing passengers. It stood at €21.6 in 2021.

ADP global ZR ADP BZR Europe

24 27 30

27.5 €

25.4 €

21.6 €

12 15 18 21

3 6 9

0

2011

2015

2017

2021

2012

2019

2013

2018

2016

2014

2010

2024

2022

2025

2023

2007

2020

2008

2006

2009

Sales/Pax ADP Reserved area, all commercial activities combined Sales/Pax ADP Shops Restricted Zone Sales/Pax Average of European airports Shops Restricted Area

1.1.3.4 Change in total retail space

2021

2020

(in thousands of m 2 )

Airside shops

26

15 10

Of which, shops in international areas Of which, shops in Schengen areas

18

3 5 5

3 3 3 6

Of which in mixed areas

Landside shops

Bars and restaurants

15

while increasing their level of satisfaction, Groupe ADP puts hospitality at the heart of its passenger reception approach. Each year, the range of services offered to travellers is enriched, by adapting as closely as possible to their needs but also, for the past two years, in particular, to the health situation related to Covid-19. Guaranteeing safe travel in the face of the Covid-19 health crisis The health of passengers and employees is one of the priorities of Paris Aéroport. In order to protect everyone, the group mobilised to define a health charter and a health doctrine at the level of the highest international standards (Airport Council International certification), covering all airport stages and processes, for all passenger journeys and employees of the airport community. The Group has also developed an approach focused on the customer vision, “Paris Aéroport Safe Travel”, which enables better emergence of sanitary systems throughout the journey thanks to the creation of health communication, a true guiding thread that supports passengers, the scripting of the messages at each stage, and the disinfectant solution terminals present at key moments with a format that is more visible to all. In addition, the cleanliness and disinfection of our terminals has been significantly enhanced.

With the adaptation of the infrastructure to the volumes of traffic in 2021, the effective operating surface areas were reduced compared to the 2019 scope due to the operation on a limited number of terminals. 1.1.3.5 Industrial services Industrial services include the production and supply of heat for heating purposes, through the use of thermal installations and hot water distribution networks, the production and supply of cold for the air conditioning of installations, through the use of refrigeration stations (powered by electricity) and cold water distribution networks, the supply of drinking water and the collection of waste water, waste collection and the supply of electricity. Most of the electricity used at the airports is purchased externally, although Groupe ADP does have some generating capability to cover its aviation facilities immediately in the event of an interruption in supply. 1.1.3.6 The hospitality approach at the heart of Groupe ADP’s strategy With the aim of constantly improving and making unique the experience of passengers when they pass through our terminals,

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AÉROPORTS DE PAR I S / UN I VERSAL REG I STRAT I ON DOCUMENT 202 1