ADP // 2021 Universal Registration Document

SOC I AL , ENV I RONMENTAL AND SOC I ETAL RESPONS I B I L I TY I NFORMAT I ON

OPERATING IN AN EXEMPLARY MANNER

The airports have implemented all the required sanitary and health measures to ensure the highest level of protection for customers and employees. The teams have devised and deployed innovative tools, for instance to digitalise services to customers while guaranteeing physical distancing, as well as RT-PCR testing facilities for arriving passengers to ease traffic recovery. Additional measures for the benefit of our employees: ◆ successive adjustments to health protocols to protect employees, in conjunction with the Employee Representative Bodies; ◆ organisation of lockdowns and the end of lockdowns, impact of health measures on business lines and on the reception of employees; ◆ preparation for the reopening of buildings; ◆ application of the measures requiring vaccination for certain positions; ◆ assessment of the health risk and updating of the Single Document in all departments; ◆ distribution of health kits for employees on site, defined according to the type of activity then adjusted according to changes in regulations; ◆ dissemination of a communication plan to employees (posters, recommendations, materials for managers, etc.); ◆ continuous regulatory monitoring and sharing of practices with large companies; ◆ supervision of remote working: ◆ exceptional remote working was set up in 2020, and reactivated with the lockdowns and successive measures, for all staff having a function compatible with this mode of organisation. It made it possible to protect employees and ensure the continuation of the activity. Specific communication was distributed to employees and managers to raise their awareness of best practices to adopt in this context of long-term remote working, in terms of organisation, communication, management and health, ◆ the regular remote working systemwas revised at the end of 2020 by an amendment to the remote working agreement to take into account the lessons of the massive deployment of remote working during the pandemic, ◆ in addition, the quality of prevention work in the field and the empowerment of employees made it possible to limit workplace accidents related to the Covid-19 epidemic. Protection of expatriates and employees on assignment abroad ◆ 60 expatriates (ADP or subsidiaries and families); ◆ 160 local and family contracts; ◆ 2,000 assignments per year, including 1,200 abroad; ◆ more than 500 assignments/year to at risk and high-risk countries. Each country in the world is classified according to its level of risk (five levels taking into account a varied panel of risks: safety, health, natural, social, cyber, ethics and compliance, etc.). Each risk level has a specific validation procedure and a more or less strict framework for assignments and expatriations.

Charter for the Prevention of Acts of Harassment and Violence at Work; awareness and training in psychosocial risks and QLW; 24-hour psychological listening platform; 7 days a week since 2018; Agreement on the right to disconnect and on Quality of Life at work. Health risk prevention The resumption of air traffic is subject to health safety, which is an essential condition for the resumption of activity. The priority is and will remain to guarantee the health safety of passengers and all airport staff under the best possible conditions. In this respect, Groupe ADP has been particularly proactive and proactive in terms of strengthening health security. Thus, Paris Charles de Gaulle is one of the first European airports to have implemented the measures recommended by the European Aviation Safety Agency (EASA) with the objective of achieving a new international health standard making it possible to fly safely. At the date of publication of the last universal document, 22 airports in the Groupe ADP network 1 had obtained the Airport Health Accreditation, an accreditation programme designed to assess the alignment of airports with the international recommendations defined by the International Civil Aviation Organisation (ICAO), EASA and ACI. In this context, all of the Group’s platforms have adapted and are adapting their health measures to offer passengers a high level of health standards throughout the entire journey and thus contribute to the return of confidence in air transport. We have also made our passengers aware, through numerous information systems, about compliance with the rules to protect themselves and other travellers from Covid-19, including the wearing of masks throughout their journey in the terminal. The requirement to implement our health measures in all our terminals is a commitment we make to the countries we serve, but also to our passengers and employees. The main health measures taken by Paris Aéroport to improve the safety and hygiene of its terminals concern: ◆ hydroalcoholic gel dispensers; ◆ cleaning and disinfection of facilities several times a day; ◆ adaptation of procedures to minimise physical contact; ◆ temperature checks at arrivals. In Paris, in addition to the numerous measures already implemented and the adaptations made to its processes throughout the entire airport journey, the Group signed a partnership with the Cerballiance laboratory network to facilitate the screening tests required for passenger departures, the installation of thermal cameras at the arrival of international flights, and an innovation project called “Safe Travel Challenge” that goes beyond standard sanitary measures. The airlines themselves have implemented departure controls such as the verification of travel documents and certificates of the absence of the Covid-19 disease. They can moreover, following the example of Air France-KLM, proceed to measure the temperature on boarding. ◆ floor marking to enforce safety distances; ◆ a vacant seat between every two seats;

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1 Paris-Charles de Gaulle and Paris-Orly in France, Amman in Jordan, Antananarivo in Madagascar, Ankara, Gazipasa and Izmir in Turkey, Conakry in Guinea, Medina in Saudi Arabia, Port Louis in Mauritius, Enfidha and Monastir in Tunisia, Delhi and Hyderabad in India, Santiago in Chile, Skopje in North Macedonia and Zagreb in Croatia.

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AÉROPORTS DE PAR I S / UN I VERSAL REG I STRAT I ON DOCUMENT 202 1