ADP // 2021 Universal Registration Document

ONE AMB I T I ON IMAG I N I NG THE SUSTA I NABLE A I RPORT OF TOMORROW

TWO QUESTIONS FOR

MATHIEU DAUBERT CHIEF CUSTOMER OFFICER

How do you see the past year and your sales performance? MD: First and foremost, in the difficult context of the COVID crisis, we have succeeded in improving our quality of service and customer satisfaction. One of our proudest achievements is to have positioned Paris-Charles de Gaulle in 15 th place

the year, we gradually found more favourable conditions in our retail and hospitality activities, in line with the recovery in traffic in the second half of the year. We continued to enrich our brand portfolio and our revenue per passenger in Paris commercial activities stood at an all-time high of €21.6 for 2021. Our decision

to concentrate passenger flows in Paris in the most efficient terminals paid off, and in particular in Hall K of Terminal 2E at Paris Charles de Gaulle, which remains the world benchmark in terms of commercial performance with a turnover per passenger of €55.9.

among the top 100 airports in the world in terms of quality of service, in the ranking issued by the independent organisation Skytrax. In addition, and despite the closure of non-essential shops for part of

“WITH EXTIME, WE AIM FOR EXCELLENCE IN HOSPITALITY AND PASSENGER SATISFACTION”

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AÉROPORTS DE PAR I S / UN I VERSAL REG I STRAT I ON DOCUMENT 202 1