ADP // 2021 Universal Registration Document
202 1 , A YEAR OF ADAPTAT I ON AND RECOVERY Groupe ADP benefited from a recovery in business during the second half of 2021 in France and internationally. The implementation of an operational optimisation plan with the closure of terminals and the use of partial activity made it possible to stabilise the financial position. At the same time, the Group is continuing its environmental transition projects.
GROUP TRAFF I C DR I VEN BY I NTERNATONAL OPERAT I ONS
After the start of 2021 marked by the resurgence of the Covid-19 pandemic, the recovery of business was confirmed in the second half of 2021, driven in particular by the dynamism of TAV Airports and GMR Airports. The Group recorded traffic up by 37.2% (vs. 2020) with 160 million passengers welcomed at all airports.
+37.2% COMPARED TO 2020 45.6% OF THE 2019 LEVEL
I NCREAS I NG PASSENGER SAT I SFACT I ON
Despite a complicated health situation, passenger satisfaction continued to improve. ◆ Five of the group’s airports are in the TOP 100 of the Skytrax World Airport Awards 2021 ranking, which assesses the quality of service and passenger satisfaction. Paris-Charles de Gaulle went from 20 th to 15 th place. ◆ Paris Aéroport receives the “Best Creativity and innovation during Covid-19” award for its mobile application from The Moodies Awards, which rewards the best digital innovations in the field of travel retail.
SATISFACTION OF PASSENGERS DEPARTING FROM PARIS AÉROPORT
HEALTH & SAFETY: 5 stars in the Skytrax
+ 0.17 pt
covidfree audit awarded to 3 of our participating airports
3.89
3.91
3.85
3.77
3.74
PARIS-CHARLES DE GAULLE
PARIS-ORLY
TBILISSI
2019
2017
2018
2020
2021
PRESENTATION OF GROUPE ADP
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AÉROPORTS DE PAR I S / UN I VERSAL REG I STRAT I ON DOCUMENT 202 1
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